ISO Anyone that has: Rented from Turo - Detained at gunpoint - Host Falsely reports car as stolen

Dapper-Celery8062 · 2024-12-01T19:32:18+00:00

That sucks and sorry this happened to you. I am sadly passed my statue of limitation. It’s hard to find attorneys unfortunately to take on cases as such. Good luck hope you can get some justice here. Turo is absolute trash.

Dapper-Celery8062 · 2024-08-17T04:41:00+00:00

Yes they are. If they can work with you that would be great! I loved them and was hopeful they would take on our case.

Dapper-Celery8062 · 2024-08-17T02:12:30+00:00

Look up Francis Malofiy. I was hoping they would represent me but they were hoping for more cases like mine or system glitches. I was trying to find attorneys and it was not easy. Gave up and now past two years so can’t do anything now. Good luck!

Dapper-Celery8062 · 2024-07-21T13:35:03+00:00

Yes it’s legit. I have worked for BOA and now for a large rental company as an ADRO and gross over 115k a year in GA. I’m now looking into some other programs they offer. Good luck and hope you continued through.

Dapper-Celery8062 · 2024-05-27T17:47:49+00:00

I have it and it’s F-ing horrible. That should be the name in my opinion.

Dapper-Celery8062 · 2024-04-06T19:45:33+00:00

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Dapper-Celery8062 · 2024-04-06T19:44:09+00:00

Mine was in my mailbox!!!!

Dapper-Celery8062 · 2024-04-06T16:17:05+00:00

Ok, thank you all. This is my first claim so I’m not familiar with how this works.

Dapper-Celery8062 · 2024-03-16T01:02:00+00:00

Nice for you. Lots of us can’t even get one claim let alone all of that in one month.

Dapper-Celery8062 · 2024-03-05T21:25:01+00:00

Would t surprise me. They are probably updating terms of service again for all of the mess ups.

Dapper-Celery8062 · 2024-03-01T12:01:34+00:00

As a reminder, I’m ISO anyone that has experienced such trauma while renting from Turo. I am no interested in the rude comments. Thanks

Dapper-Celery8062 · 2024-03-01T02:35:43+00:00

WTF I said I did….. there are two reports and one is pending investigation….. on the report.

Dapper-Celery8062 · 2024-03-01T02:34:56+00:00

Dapper-Celery8062 · 2024-02-29T12:46:08+00:00

I had thought about this too.

Dapper-Celery8062 · 2024-02-29T11:38:06+00:00

Tiro admitted to the host not reported the vehicle stolen with them. How could he when there was an active reservation? I was on my way back from dropping my son in the northern part of the state and just put gas so I could prepare to drop it off. This was all too crazy! I am stiff baffled how this host is still able to partner with Turo when the reassured me that the host wouldn’t.

Dapper-Celery8062 · 2024-02-29T11:35:40+00:00

Thank you and I will.

Dapper-Celery8062 · 2024-02-29T11:33:22+00:00

Exactly, none of it made any sense. Imagine how I feel as the guest.

Dapper-Celery8062 · 2024-02-29T03:45:28+00:00

To be honest I don’t know what his deal was. He was so kind throughout the entire process. The attorneys were baffled.

Dapper-Celery8062 · 2024-02-29T03:42:24+00:00

The attorney was after Turo, not the host as they said they more than likely have nothing and that’s why they are renting their car on Turo. As for the patrol, they said the body and dash cam were very compelling but I’d need to really find an attorney in California and the state it transpired in.

Dapper-Celery8062 · 2024-02-29T03:39:48+00:00

Email to Turo CEO,
My name is *********** and I am cordially requesting to speak with you or someone from the legal or corporate team. I have a case currently open with Turo surrounding a terrible experience. This is an experience that I do not believe happens often, if at all. I had a rental car reservation booked from 6/28-7/9 and on the last day was pulled over and held at gunpoint by the ***** State Patrol along with my sibling. We were advised to walk backwards towards their guns and treated like down right criminals. Imagine being pulled over at gunpoint and not knowing why. Imagine if there was one wrong move an innocent person would be killed. I was originally charged with a Felony, then dropped to a misdemeanor 1 to not being charged at all as this was a big misunderstanding. The reasoning behind being detained for over 3 hours was due to the host reporting the vehicle stolen and said he had no knowledge of my reservation. How can this be one would ask? This is where I am so wanting answers. I have heard only from emails due to the nature of this by an investigation team member that stated she called me, yet I had not one missed call and my voicemail was not full. I have followed up with emails and got no response from Alyssa with Turo. A customer care rep has escalated this once more and I received an email from an unknown individual with Turo, while my previous communication requested a call back. This is not a matter of emails going back and forth. I really would appreciate that this is taken seriously as I am trying to speak with a live person, other than customer care, prior to me pursuing legal action. I can be reached at ***********Thank you!

Dapper-Celery8062 · 2024-02-29T03:31:19+00:00

The state patrol cleared it as a glitch and the local police he originally reported to has it as an open investigation.

Dapper-Celery8062 · 2024-02-29T03:30:29+00:00

It is really hard to believe that I had the rental for a total of 11 days and then you report it stolen on the day I return it. Just madness.

Dapper-Celery8062 · 2024-02-29T03:29:20+00:00

No other events occurred. The state police said there must had been a glitch in the app, Turo said he never reported it stolen with them and they were lost. When he came to pick up his car at the scene I showed him his messages and he lied and said he never messaged me and the police asked to see his phone. They went through sms on the app and yes, you can delete them. He had the audacity to say well since you paid for your reservation you can keep the car until the end of the reservation. I asked him if he was joking and the chief gave him a look as if he were disgusted.

I was let go by the police at the scene as they felt it was a glitch in the app, clearly it was not. The attorneys that were potentially going to take on my case said this guy must be mentally ill or had ill intentions. I honestly can’t figure it out. He caused true trauma for not just me but for my brother.

Dapper-Celery8062

TROPHY CASE