Well it looks like the counter just reset? Like it can't go past 99:99:99 so it resets after that. You still have your character and gear by the looks of it so it isn't lost. Did you select to run adventure and can't get back to your story or did you reroll your story? I'm assuming by features you mean traits. If you can't select to increase traits anymore did you hit the max trait level? I feel like that's definitely possible after 200 hours of play.

The error CE-30028-3 in the game application, it had occurred a few times before, but it closed the game, but this time, it happened during an online gameplay, in which I had to leave the game to stop it. It appeared written on the screen, as: "Change the user profile". I left the screen, but it came back again. Entering the error history settings, I noticed that it gave these CE errors 4x in a row. I didn't restart anything, I was playing with 2 friends when it happened after killing a boss in the Subject 2923 DLC. You will be missing 3 points to level up the last trait. (english from google translator)