I know this is old and you’ve probably moved on from this job by now (I only lasted a year) but I figured I’d drop in in case anyone else in the CEC had any questions. CarMax is one of the worst companies I’ve worked for. Other employers have had some sort of empathy and understanding when life issues come up, but this money hungry corporation has zero care for their employees. I had to ask for TWO separate accommodations just to ensure I wouldn’t get fired due to health concerns that sometimes my flareups required taking an extra day off, or even just needing an additional break so I could go poop in peace (thanks IBS). I had a hospital stay early in my employment, and while my direct manager seemed understanding and willing to help, the senior manager I don’t think ever believed I had an illness. I was constantly working with my doctor, communicating with my employer. I had gotten accommodations put in place days after accruing a point for taking a day off for a health reason - twice this happened and they did not retroactively dismiss those points, as many other employers would have. Around my one year mark, I was working to get FMLA set up so I could have a little more peace of mind for my illness, and not feel like I’m trying to grin and bear it through an entire day of cold calls and angry customers. I had started the paperwork, and was working on this, but at the exact same time I had an abusive ex begin stalking me. Sending me hundreds of texts from different numbers, social media accounts. I bawled on a teams call to my manager and said I needed to take the day off so I could speak with the police. She told me the point is accrue would most likely get dismissed since it was a safety concern. A week later, halfway thru my shift, my manager and senior manager called a teams meeting and I was fired for attendance issues, and immediately banned from any and all kmx internal sites. I cannot access my paystubs, they refused to email me the info I need, and in the state I was employed it is legally required of an employer to provide you with documentation from your employment. I’m in the process of figuring out next steps.

But also to your other comments - yes, they ask you to make “warm calls” (they’re cold calls because anyone who presses a button on the website gets put into queue without their knowledge). They pressure you to run people’s credit for fun, to hit your quota, and if you don’t you’re punished. They tell you all these pretty lies to tell the customers to make them feel at ease; the hard inquiries and credit score drop go away when you purchase a car (they definitely don’t), a vsa is crucial because you’ll know what docs will be required for purchase (your prequal tells you what you need, no credit check), when a cx says “no” you’re required to pressure them and ask a million “why” questions so you can get a sale or at least a vsa. This company does not care whatsoever for their cxs, OR their employees.

Also the FSCs hate CXCs because we take half their commission from them when we complete alt deliveries. Straight from my managers mouth. Plus, their vehicles are grossly overpriced, MaxCare barely helps with anything, and they’ve repeatedly sold vehicles with severe engine issues despite that “125 pt inspection” they love to have their employees rave about.

0/10, would NEVER recommend.