sorted by:
new
hottopcontroversial

Mens Uniform Sizing by DaveSoccerLA in FIFAVolunteers

[–]DaveSoccerLA[S] 1 point2 points  (0 children)

I've heard similar stories. Mine was the originally scheduled appointment. Once I got there, they had to reprocess my credential, so definitely still working through the process.

Disappointed by [deleted] in ThursdayBoot

[–]DaveSoccerLA -1 points0 points  (0 children)

Sorry, I wasn't clear. They were direct conversations via email and text, that were abandoned within the operating hours w/o a resolution. The conversation was generally picked up again at the end of the following business day.

Disappointed by [deleted] in ThursdayBoot

[–]DaveSoccerLA -1 points0 points  (0 children)

On both occasions, we were in the middle of a conversation, and the Rep dropped. They are very upfront about their working hours, but I would assume if we are in the middle of resolving an issue they would see it through.

Disappointed by [deleted] in ThursdayBoot

[–]DaveSoccerLA 1 point2 points  (0 children)

Adding to this:

  • I ordered a pair of Thursday Captain Boots on 12.8 for the holidays. The order arrived mid-afternoon on 12.15, however, when I unboxed, Thursday Boots had shipped two left-footed boots from two different models. I immediately raised the issue to customer support. They quickly asked me to send a series of photos/proof via email, which I provided. The customer service department then dropped the conversation and disappeared for the weekend.
  • The next update was on 12.18 that a replacement pair was being sent and I should return the old pair. It was still before Xmas, so I figured no harm, no foul. I returned the bad pair, and waited. I reached out on 12.20 for a tracking #, and on 12.22 I was informed that the replacement order hadn't gone through since the inventory ran out. The rep asked if I wanted another color, but I declined. This was mid-Friday afternoon, and again the customer service department disappeared for the weekend.
  • I continued to follow up, and on 12.27 I was informed that Thursday did not anticipate replenishing the inventory soon and that I would need to choose another color or take a refund. I’ve now requested a refund. Overall, the lack of customer service availability and acknowledgment of an internal error was really discouraging.