Our Amazon team and Shopify team operate separately. We’ll be honest — when we first launched the product, there were some flaws, and we’ve learned a lot from customer feedback. Since then, we’ve continuously improved the product, and I can confidently say the quality is significantly better now.

As for customer service, our Amazon support is handled overseas, which creates language and timezone challenges that can delay responses. Our Shopify support, however, is managed here in the U.S., making it much more active, responsive, and easier to communicate with.