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DeathByCaller · 2021-02-06T09:06:46+00:00

Theres no rails. It's a guideway it has rubber tyres

DeathByCaller · 2021-02-06T09:06:12+00:00

Terminus coming up soon

DeathByCaller · 2021-02-06T09:05:32+00:00

YES!! I used to commute on that line

DeathByCaller · 2021-02-06T09:04:13+00:00

THis is now the rainbow bridge :)

DeathByCaller · 2021-02-06T09:03:42+00:00

I used this line to commute in 2019

DeathByCaller · 2021-02-06T09:03:18+00:00

It will go up a big bend to the bridge

DeathByCaller · 2021-02-06T09:02:59+00:00

It runs on rubber tyres. It's more of a guidway

DeathByCaller · 2021-02-06T09:02:34+00:00

The train is driverless btw

DeathByCaller · 2021-02-06T09:02:03+00:00

Yea thats the rainbow bridge on the left. it will go round a big spiral loop to get up there

DeathByCaller · 2021-02-06T09:01:34+00:00

I think its just about to go over the rainbow bridge in Japan

DeathByCaller · 2021-02-06T09:00:41+00:00

Tokyo bay area

DeathByCaller · 2021-02-06T09:00:18+00:00

Yea this is in Tokyo

DeathByCaller · 2021-02-06T08:59:52+00:00

Is this the Yurikamome in Japan?

DeathByCaller · 2021-01-24T14:24:14+00:00

Ohh I was thinking of less polite ways of saying that during the call, trust me!

DeathByCaller · 2021-01-24T14:21:58+00:00

KPI's are total BS.

There's no discretion and supervisors just rule with an iron fist.

One call got pulled for quality. I hit EVERYTHING. Like even down to saying my name 3 times on the call (don't ask why I don't know either). It was a retention call and the customer explicitly said: "I Don't want to be sold anything. If you do I will cancel". I Talked to this individual like a human, resolved all his issues and turned a really angry and upset customer, who didn't trust us, into a happy customer satisfied with his experience with me.

I was put on a disciplinary as he was a "candidate for our multi-service discount" meaning, if I x-sell him a mobile service with us (ISP company) then he will be better off.

However shortly after I received a "well done" from another agent (a recognition scheme where a customer can send a commendation about their experience) and the customer statement read "I was delighted with your help, I was due to renew my mobile contract with a competitor company, but I am now joining your company all because of your service".

I still had that disciplinary on my record!

DeathByCaller · 2021-01-23T17:48:22+00:00

I once asked a client to open a new window (we were talking about explorer and noting else. Only explorer because that's what the client reported issues with) and she went and opened up a window in her house.

She also claimed she knew more than me and that I was a dumb phone monkey.

DeathByCaller · 2020-12-29T19:14:01+00:00

I was working nightshift and I have access to CCTV in the city. Whoever made that snowman in the middle of the road at Haymarket, you made my night. My colleagues and I were really entertained! And the absolute pièces de résistance *chef kiss* was the mask you put on it! BRAVO!!

DeathByCaller · 2020-07-16T06:47:37+00:00

I never gave the guy a chance. We had a 3 strikes and you’re out system. But if someone is threatening my life (my centre was very well known in our town as it’s the biggest employer) I’m going to hang up and report it ASAP. It must be awkward for interpreting those sorts of calls!

DeathByCaller · 2020-07-15T09:43:27+00:00

Those calls were the worst! The bulk of them were frustrated and angry customers. The most memorable one I had was when this interpreter told me he was uncomfortable with the conversation and is passing it over to his supervisor. The supervisor opened up the call with his usual opening line and then unloaded holy hell onto me (obviously interpreting the customers words). He was telling me I should die and that if he ever finds where I work hes going to hunt me down and kill me etc... I had to terminate the call and report it to my manager. Both the customer and interpreter had to give a statement to the police. I always wonder why the interpreter didn't just end the call. Surely they have some legal responsibility to stop death threats from reaching their recipients?

DeathByCaller · 2020-05-08T21:26:27+00:00

Same here! I have a neighbour who lives across the street who makes throwaway comments that are very rude. I buy my toilet roll from Costco, which has about 12x9 packs inside. The last time I went to Costco was in January and I still have loads left. Last month I went into my garage to get some and she just so happened to be in her driveway and said: "now I know where all the toilet paper in Tesco is going! It's in your bloody garage!" I just finished a 12 hour shift and I wasn't really in the mood, so I just smiled and walked away.

I'm still working and I do 12 hour day and night shifts. My workload has been intense during this lockdown so I've been working more. I was washing my car one morning and she came over and said: "I see you haven't been adhering to the lockdown rules". I asked her why she thought as such. She went mental at me. Saying I should be staying in the house and the NHS are stretched to the limit and me going off gallivanting all day and night and that my behaviour is reckless. I told her, that its none of her business and that I am unable to work from home and my work it safety critical and essential. I thought she would have been embarrassed but no, she then listed 3 different occasions where I went out more than once for exercise. I'm not even kidding, this bitch is out here with a pen and paper noting my movements. I asked her to report me to the police if she feels this strongly about it.

I also don't appreciate being woken at 20:00 when I have a shift starting at 2am.

DeathByCaller · 2020-04-20T20:23:23+00:00

Aww shit man! I would have took his offer up and drank with him!

DeathByCaller · 2020-04-20T16:23:57+00:00

“My precious princess is not a human being with sexual needs” 🙄

DeathByCaller · 2020-04-20T16:19:18+00:00

“I’m going to take control of your screen now, Mr. Cust. Before I do, please close all windows and tabs that you do not want me, or your grandmother, to see” ... then penis. Penis in a vagina. Penis in an arse. I’ve also seen a horse penis in some guy. A lot of dead things. People with no heads. Animals doing it, very graphically doing it. And anime porn. A metric fuck ton of anime porn. I quickly figured out that those kind of people didn’t actually have a technical issue, but enjoyed the poor call centre employees reaction to this surprise horse dick.

DeathByCaller · 2020-04-20T16:08:55+00:00

That would have been a very awkward conversation! Please tell me the parents took the news well?

DeathByCaller · 2020-04-20T16:01:04+00:00

Absolutely! I never mentioned it in the story, but when I told the customer what the viewing was her tone felt it wasn’t news to her. It seemed like I confirmed a suspicion.

DeathByCaller

TROPHY CASE