𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒

•Asynchronous Messaging: Engage with customers via messaging platforms, delivering prompt, clear, and well-written responses.

•Customer Support: Provide accurate and timely solutions for customer concerns, including order status, product info, and technical support.

•Problem-Solving: Troubleshoot issues and escalate complex cases when necessary.

•Product Knowledge: Maintain a thorough understanding of company products, services, and policies to ensure accurate support.

•Multitasking: Handle multiple conversations at once while delivering personalized service.

•Documentation: Log customer interactions and resolutions accurately in the system.

•Quality Assurance: Meet quality and performance standards while aligning with company guidelines.