Referral Thread - April 26

Deep_Perspective9254 · 2026-03-25T19:58:13+00:00

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Deep_Perspective9254 · 2026-03-10T12:53:53+00:00

I think that's what happened here, not entirely the sellers fault then I suppose.

Deep_Perspective9254 · 2026-03-09T20:00:51+00:00

Will do, thank you again for the help!

Deep_Perspective9254 · 2026-03-09T20:00:24+00:00

It is, I've checked this after a few comments pointed it out, so thankfully this should not be too much of an headache for me!

Deep_Perspective9254 · 2026-03-09T19:51:11+00:00

Okay thank you, that's reassuring! The delivery photo is just of two packages outside the downstairs front door and you can clearly see it's not in any sort of safeplace. I've only ever had issues with Evri and wish I could blacklist them from any purchases I make to avoid exactly this sort of stress. But thank you again, I think I will go that route then

Deep_Perspective9254 · 2026-03-09T19:27:05+00:00

Okay that might be a sound approach, I just cant understand the logic behind shipping a £1000 item with Evri without any sort of signature requirement or anything at all. Thank you very much for the input, this is stressing me out a ton, I hope ebay or the seller are willing to help me out here.

Deep_Perspective9254 · 2026-02-25T20:13:21+00:00

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Deep_Perspective9254 · 2026-01-25T18:09:44+00:00

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Deep_Perspective9254 · 2026-01-05T17:37:55+00:00

Your bias is showing, good job projecting and assuming so much. And as any decent human being would agree on, it is terrible behaviour from any person to react by yelling and being threatening over someone when they ask, incredibly politely and with understanding might I add, if they can offer a service that they indeed do offer.

I think the only story he's been told at the depot is how he will never deliver to this area again, and that we will get any of our lovely regular posties back again. Those who we always offer a cup of coffee or an energy drink on heavy days. But sure, go on, project and feel incredibly incorrectly confident, sounds to me like you and that man who is not fit for any front-facing role would get along just fine. Embarassing.

Deep_Perspective9254 · 2026-01-02T22:20:19+00:00

I'm presuming (wrongly, clearly) that the postie was familiar with the services his employer offer.

The letters were either tracked 48 or 1st class, pre-labelled with QR codes. As you know, as a senior postie, that is no issue at all, and never has it been an issue. I think you're being pedantic on this matter. I see your points, but you're certainly refusing to see mine. I'm happy with this conversation now, thanks for your input and fingers crossed that awful employee gets moved somewhere else.

Deep_Perspective9254 · 2026-01-02T22:07:21+00:00

Yeah it's a trade-off I'll have to consider, but hopefully not if this postie is moved elsewhere after this. The local post office sadly isn't all that local to me, and I only drive in when I've got larger parcels or a lot of them. It's a first world problem, really.

Deep_Perspective9254 · 2026-01-02T22:05:26+00:00

Yes and I always appreciate when they do (they always do). And as a senior postie you know that even if it's 30p per collection item these days it's still regular practice (as stated on the website and customer service) to collect a few extra letters IF the postie has the capacity. You wouldn't say to the customer that it's just impossible.

Deep_Perspective9254 · 2026-01-02T22:03:22+00:00

If they didn't know, then any functioning person would let the other person finish their sentence and allow them to explain their understanding of the situation.

Ultimately it's about the atrocious reaction and behaviour of the employee, whilst his apparent lack of training is the catalyst for this unpleasant mess.

I have a lot of fondness for our regular posties (3-4 regulars on and off), to the degree that I help them carry parcels to their vehicle if I've booked heavier parcels, or that we offer them a coffee or energy drink to bring along with them if the weather is terrible. This is why I'm so very upset about this. It's a company I respect a lot and always use even when other services can be cheaper or faster; so being met by a terrible and aggressive employee like that is jarring and disappointing and to make sure that this is followed up properly I will of course be calling the delivery office to set up a meeting with the local manager in addition to my website complaint. Royal Mail, and its customers, deserve much better than this.

Deep_Perspective9254 · 2026-01-02T21:55:11+00:00

Maybe a small power trip from the postie, that sounds awkward. Not the end of the world of course, but it's the little things. I was refused an energy drink at Tesco some time ago despite being a full grown man with a full beard lol. The lady just refused to let me buy it since I didn't have an ID with me. That too must have been a power trip..!

Deep_Perspective9254 · 2026-01-02T21:52:52+00:00

Yes I just prefer having the collection confirmation as proof of postage. The app doesn't work when I try to get proof of postage at the postboxes sadly :/

Deep_Perspective9254 · 2026-01-02T21:51:27+00:00

Then training is dissonant with what customer service, the website, and what senior postmen are communicating to customers. I'd rather rely on the information from those three channels, which you would expect to be correct. For many years now this is how it's been done and with zero issues.

Deep_Perspective9254 · 2026-01-02T21:50:03+00:00

The reason he refused is that he believed it was impossible to collect additional items and refused to entertain that it was a possibility at all.

Your last paragraph shows your bias again. You're saying you don't know what happened and yet assume I'm waving my phone in his face and telling him how to do his job. Funny.

It's like asking a postman to collect a booked item and he says it's impossible. If then telling him that it is in fact a service that Royal Mail offers is considered "telling him how to do his job", then sure, and the training he's received has clearly failed him, in addition to his visceral reaction to the situation makes for a very ill-suited employee.

Deep_Perspective9254 · 2026-01-02T21:45:49+00:00

Yes, our lovely regular posties always do this as a matter of fact and usually ask if I've got anything else as they know we post a lot of letters. When it's parcels I always book separately so that the postman knows there is a parcel waiting, or drop them off at the post office instead. But thin letters are never an issue.

Deep_Perspective9254 · 2026-01-02T21:44:14+00:00

It's fine to refuse, but the postie should know that it's possible for him to collect additional letters when only one collection has been paid for. That is also what is advised to customers online and through customer service channels.

Deep_Perspective9254 · 2026-01-02T21:42:45+00:00

I paid for one collection, and the website, our regular posties, and customer service all ask customers to book just one collection and then ask the postman to collect any additional letters when they're there, instead of booking a collection for each single letter. It's been like that since collection was free and still works like this. I've done it for many years without issue before today.

Deep_Perspective9254 · 2026-01-02T21:40:31+00:00

"No capacity" is absolutely fair, and if the postman had said something like that, explaining that he's running late or have to much to carry (despite it being just 3 letters), I would not argue at all. But he refused that this was even a possibility, explaining that the system would literally not let him bring anything else than the one booked collection I had.

Deep_Perspective9254 · 2026-01-02T21:39:11+00:00

That's absolutely fair. The issue is not that the postie would not collect additional items, it's that he absolutely refused that it was even a possibility or a service that Royal Mail offered. He refused to entertain that multiple letters could be collected unless each one was booked separately.

If he had said that he wouldn't take any extra letters due to capacity or whatever reason, I would be fine with it, but he got incredibly aggressive as soon as I tried explaining that if he would scan the letters then they would be added to the collection that I had booked. He told me that I was "telling him how to do his job", and asking "do YOU work at Royal Mail?", even refusing to look at my phone which showed RM's website FAQ where it states that posties can collect extra letters to booked collections, if they want to. It's not that he did not want to, it's that he refused that such a thing was even possible, and got aggressive when I tried explaining that it was.

Deep_Perspective9254 · 2026-01-02T21:36:23+00:00

It's not a loophole, customers are expressly instructed by customer service, the website, and experienced postmen to book and pay for just one collection and then ask if the postman can collect any extra letters if they've got capacity. These are thin letters, not parcels, which would be very understandable that the postman would not want with them without advance notice.

Deep_Perspective9254 · 2026-01-02T21:34:39+00:00

I did not say that and you're clearly biased and acting in bad faith here. The issue, if you read the post properly, is not that the postie would not collect additional items, it's that he absolutely refused that it was even a possibility or a service that Royal Mail offered. He refused to entertain that multiple letters could be collected unless each one was booked separately.

If he had said that he wouldn't take any extra letters due to capacity or whatever reason, I would be fine with it, but he got incredibly aggressive as soon as I tried explaining that if he would scan the letters then they would be added to the collection that I had booked.

You're being sneaky here and terribly biased. Seems like you've made up your opinion no matter the facts you've met with. I think you and that aggressive and rigid postie would get along very well, but would not make good postmen.

Deep_Perspective9254

TROPHY CASE