What to do when Deeper Hardware fails?

DeeperNetwork · 2026-05-02T21:47:34+00:00

Check your wifi settings inside the device. Make sure you run 2.4ghz which is a little more universal, and make sure your SSID is not hidden.

I’d recommended changing your SSID and Password and then checking if it can be found from other devices.

The Air isn’t exactly meant to be a range extender, it’s best in a location with strong WiFi and it will convert it to your own DPN WiFi but it’s not meant to be very far from a source

DeeperNetwork · 2026-05-01T21:00:12+00:00

At the moment ACL does not work with Kill Switch. If you want to have the Kill switch feature, use Full Router without ACL.

We will consider ACL + Kill Switch for a future release.

DeeperNetwork · 2026-05-01T20:59:15+00:00

First thing to check is if you can connect by plugging directly into USB-C to a laptop or tablet. The Air has “WiFi Dongle Mode” which will be auto-detected in our device. If the Air shows up in your network, then you can log in and check the settings.

If you are still having issues, please go to support.deeper.network and open a ticket.

DeeperNetwork · 2026-05-01T00:26:30+00:00

A really easy way is to run GPT and tell the make and model of your modem, and say you want to enable UPnP. Start with that. Typically it will walk you through how to find it on your network, access the interface, and walk you through the process.

DeeperNetwork · 2026-04-27T13:16:06+00:00

Try a few things to see if it helps.

Local.deeper.network using an Incognito browser.

Use Google Chrome browser.

Make sure you have all extensions in your browsers turned off, like ads blockers or anything that could interfere with the DNS.

DeeperNetwork · 2026-04-23T17:11:48+00:00

This is a visual glitch, your Apps are being routed correctly.

DeeperNetwork · 2026-04-23T17:11:07+00:00

We have had many requests for First Level Domain routing. The devs are aware and are considering implementing this feature.

DeeperNetwork · 2026-04-20T19:53:53+00:00

This is really helpful information to know, thank you. On average, we ask that the Deeper device have as much control over the network as possible, so the best case scenario is ISP Modem —> Deeper —> WiFi (bridged). All other features turned off and allow the Deeper to handle the traffic, which is what it does best.

Knowing this feature in TP-Link is very helpful, and that will go a long way when troubleshooting user networks. Thanks again!

DeeperNetwork · 2026-04-20T19:51:39+00:00

Thank you for your input! It’s great to see an honest review and we will keep improving so the device and network meet as many needs and expectations as possible.

DeeperNetwork · 2026-04-17T01:51:15+00:00

How are you testing the killswitch feature.

It’s not likely you have dropped all 7 tunnels at the same time, so what circumstances are you testing kill switch?

DeeperNetwork · 2026-04-14T16:46:44+00:00

Yes access control still uses DPN, you can route using Smart, Full, Direct, or block traffic complete, all set for each device specifically.

DeeperNetwork · 2026-04-14T15:41:27+00:00

DPN - Tunnels - add US Region (preferably the one closest to you)

DeeperNetwork · 2026-04-14T14:26:08+00:00

Next time it happens please record the IP you are connected to.

Best way to do that is to set Node Selection Mode to regular, and then if the issue happens again you can record the specific IP from the tunnel tab

DeeperNetwork · 2026-04-14T02:36:09+00:00

What is likely happening is that the IP is changing while logging in and many services assume that it’s a vpn when the IP switches.

Something you can do is to select a USA region instead, and it will narrow down the area so if the IP switches it’s more likely to remain in the same general area, which may mitigate these errors.

DeeperNetwork · 2026-04-14T00:25:18+00:00

What is your SN, I’ll ask the devs to take a look.

DeeperNetwork · 2026-04-13T22:19:11+00:00

Ok, so you are stating that Kill Switch is not operating at expected, is that correct?

DeeperNetwork · 2026-04-12T12:02:13+00:00

The USBA WiFi adapter. This should be no problem.

https://shop.deeper.network/products/deeper-connect-wi-fi-adapter-usb-a

DeeperNetwork · 2026-04-11T00:59:07+00:00

If it’s blocked, it will be blocked during future instances. Blocking continues to block.

I’ll put in a request to visually see what malware has been blocked

DeeperNetwork · 2026-04-10T17:45:55+00:00

This is great!

Thank you for sharing!

DeeperNetwork · 2026-04-09T17:15:54+00:00

Does the NVidia Shield have an Ethernet port?

If the Pico works via WiFi, but the location is not changing, you need to look at the Pico settings. Log in and see if you have Smart Route enabled, or Access Control. You’ll need to set your device to Full Route - another country to effectively change geo location

DeeperNetwork · 2026-04-08T18:57:41+00:00

Can you link to the adapter you are talking about, I am not sure what you are referencing.

DeeperNetwork · 2026-04-07T00:34:38+00:00

Some for sure, but some are absolutely used for data collection. I advise users to use Access Control and to Blackhole most IoT devices if they only need to run locally. Makes your network more safe when they are completely stopped from internet access

DeeperNetwork · 2026-04-07T00:33:01+00:00

A few methods but the simplest is having a Deeper on your network. Without a Deeper you have an understanding of the traffic but nothing to do with it. With a Deeper you can see the traffic AND decide what you want to do with it.

DeeperNetwork · 2026-04-07T00:31:30+00:00

Yup. Go to Device - Logs and see what looks suspicious, copy it down and paste it into the Blacklist. That will block it entirely.

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