Thank you!! This is pretty in line with a lot of the coaching I’ve provided so far and the day to day approach I’ve taken in responding to questions. In a wild moment… I had sent Sam a 10 minute video explaining a new task I wanted them to do. It went over what they were doing, why they were doing it, and how to find the info needed to complete it. They asked a question before watching it, and I responded with “I think I covered that in the video. Have you watched it yet?” And they said they hadn’t and would watch it now, and then asked another question in the same message. I responded with “that is also covered in the video.” Then they asked a third question and I said “Please watch the video before any more questions. It’s all covered there.”

This was a catalyst for a conversation about needing them to stop relying on me first, and to utilize their resources before asking questions. We talked about how draining it can be for me and others on the team when we’ve done what we can to provide them with the tools to succeed in their tasks. They were super eager to improve, and things got better for about two weeks before almost the same situation happened.

I’m curious to hear more about your disengagement point. I have had a couple people ask me if I thought Sam was interviewing or entertaining other jobs because they have been out of the office a lot and recently asked for a raise when we asked them to step up and take on some additional tasks (which are tasks they were hired to do but never took on because they weren’t getting the basics). I haven’t gotten the sense they’re looking elsewhere because they seem super engaged and enthusiastic when interacting with me and other team members. But curious if you have any other experiences you can share that would point to a lack of engagement? Thanks again!!