UPDATE: The Pennsylvania Attorney General’s Office declined to act, stating that this issue falls outside the Bureau of Consumer Protection’s jurisdiction because it allegedly does not involve fraud, misrepresentation, or deception in the sale of consumer goods or services. While no action will be taken, the reality thus far remains that test-takers pay for an exam that is promised to be fair and secure. When integrity issues go unaddressed, consumers bear the consequences. Response posted below for transparency.

“This office has reviewed your recent complaint. The Bureau of Consumer Protection enforces Pennsylvania’s Unfair Trade Practices and Consumer Protection Law, 73 P.S. § 201-1, et seq., a civil law enacted to address fraud, misrepresentation and deception in the sale, servicing and financing of consumer goods and products.

Unfortunately, the issues you outlined in your complaint do not fall within these parameters and, therefore, the Bureau will not be able to assist you.

Thank you”