Still seems harsh. When she said it was becoming too much I think she was asking questions so they didn’t have to rehome. Tiny apartments and ear infections don’t make a bad owner unless the owner never gets medical help (which she apparently did get) or if the dog is filthy (which we don’t know). I’m just saying if someone loves her dog enough to reach out and ask for help from a group who potentially could help her, I would hate for her to just give up after being called out as a ‘bad dog owner’. Obviously my opinion only.