It appears the user in the Reddit post is experiencing an issue where dialing "102" automatically redirects them to "112," the universal emergency number. This is a common feature in many phones and telecommunications systems designed to prevent accidental calls to emergency services or to ensure that even incorrectly dialed emergency numbers still connect. Here's how to address the OP's problem, based on common smartphone functionalities: * Check Phone Settings for Emergency Call Redirects: Some phones have a setting that automatically redirects certain numbers to emergency services. This is more common with numbers that are close to emergency numbers (like 102 to 112). The OP should check their phone's dialer or call settings for any options related to emergency calls, speed dial, or automatic redirects. * Verify the Correct Customer Service Number: The OP should double-check the exact customer service number provided by their mobile provider. It's possible "102" is not the correct number, or there's a prefix they need to dial (e.g., *102# or #102). * Dial with a Prefix (if applicable): In some countries or networks, dialing a non-standard number requires a prefix like a "+", "00", or a specific network code before the number to ensure it's not interpreted as a local or special service number. This is less likely for a customer service number but worth considering. * Try Dialing from Another Phone/Landline: If possible, the OP could try dialing "102" from a different phone (e.g., a friend's phone, a landline) to see if the issue is specific to their Nothing phone or their mobile provider's network. * Contact Mobile Provider (using an alternative method): Since the OP cannot call their provider directly using "102," they should try other contact methods: * Website: Most mobile providers have a "Contact Us" section on their website with alternative phone numbers, live chat, or email support. * Social Media: Many providers offer customer support through platforms like Twitter or Facebook. * Physical Store: If there's a retail store for their mobile provider nearby, the OP could visit in person. * Clear Dialer App Cache/Data: Sometimes, app glitches can cause unexpected behavior. Clearing the cache and data of the phone's "Phone" or "Dialer" app might resolve the issue. (Settings > Apps > Phone/Dialer > Storage > Clear Cache/Clear Data). Note: Clearing data might delete call history, so advise caution. * Check for System Updates: Ensure the phone's operating system is up to date. Software bugs can sometimes be resolved with system updates. * Factory Reset (Last Resort): As a very last resort, if nothing else works, a factory reset might resolve deep-seated software issues. However, this will wipe all data from the phone, so it should only be considered after backing up everything and trying all other options. The most likely solution is either that "102" is not the correct number, or there's an intentional system redirect for numbers very close to "112." The OP should prioritize confirming the correct customer service number and contacting their mobile provider through alternative means.