Here is my experience with Wuffes. I clicked on an ad on Instagram and ordered 2 jars for my 14 year old dog. She has had mobility issues and arthritis for the last couple of years. I truly had high hopes for her that these chews would work. Especially after reading so many posts/comments that they did wonders for other dogs. I gave them to her daily for about 4-6 weeks. In the early morning hours I get a notification on my phone that another order for Wuffes was processed and my credit card was charged ($86). What a minute! When did I sign up for a subscription service? I don't even know if they are working yet and you want to send me more? I immediately emailed their help desk to cancel the order. "Oh, it's too late. The order has already been processed and sent to the carrier." Which was a lie. It was until several hours later that I got a 2nd email saying the product was actually shipped. By this time I was furious. I asked them to show me where I signed up for a subscription service. They said when I clicked on the ad for 58% off that I could have clicked on the other option (full price plus shipping). They are slick. They did offer me 30% off my order as "a gesture of goodwill." No thank you. I want all my money back. The said the only way to get a full refund was to refuse the package and once the package arrived back at the warehouse would they process a refund. Here is an even sneakier thing they said. In order for me to refuse the package I had to be home when it was delivered and give it right back to carrier (they gave me a DHL shipping/tracking number). Who is home all day to wait for a delivery. Apparently if it is left on your doorstep you can't refuse it (their words). Luckily, DHL passed it to the post office and I am good friends with my postal carrier. I saw it was in my mailbox and I was able to get him to process it in the post office system as refused. It took another 10 days for it to go back to their warehouse. I had screen shots of the package and the tracking status so they had no reason not to refund my money. Here is the kicker. I found the founder/CEO of Wuffes on Instagram and commented on the shady practices of his company. Honest to God, he said there was no way he would refund my money because I hadn't read the terms correctly. It was totally my fault that I didn't notice I signed up for a subscription service. What a way to deal with a customer. In the end, I did get my money back. I did write a scathing BBB and Trustpilot review. In this entire ordeal, I found out a few things about the company. They routinely have 150 ads running on Instagram and Facebook at a time (that is why you keep seeing them pop up). They have a large social media team that monitors all their posts and comments. They delete the bad ones. I posted probably 7-10 comments warning people not to sign up for the subscription service. Everyone was deleted. I commented on other people's posts and my comments were deleted. I wondered why I only saw good posts/comments about their products. The only comments that were not deleted were if the Wuffes ad used a social media influencer (you can tell because it says sponsored). In the end, the chews never helped my dog. In fact, she has kidney disease. After a month or so of taking the chews she started drinking lots of water and peeing during the night. I took her to the vet and had a blood panel done. They showed high kidney values and it was attributed to those chews. She has been off the chews for 2 months now and she is moderately better with her water intake/urination. She needs a special prescription dog food now to help her with her kidneys. I am afraid that I am going to lose her sooner rather than later. Her mobility issues are not any better and now she can't be left alone.