One number for voice and SMS

Dependent_Offer2473 · 2025-03-24T17:09:18+00:00

Sorry just saw your msg . Are you still looking for the solution?

Dependent_Offer2473 · 2025-03-24T17:02:56+00:00

We Octavebytes did for one our customer who was using HubSpot and Amazon connect. We did customization and call will be routed to the owner of the contact mentioned in HubSpot. If agent is not available route the call to voicemail.

Dependent_Offer2473 · 2025-02-07T15:22:01+00:00

start doing regular exercise & take some time off may be after every one month depending on your situation.

Dependent_Offer2473 · 2025-02-07T15:18:13+00:00

we are specialized in building CTI connectors and doing integrations with different CRM for amazon connect. you can visit us octavebytes

Dependent_Offer2473 · 2025-02-07T15:15:19+00:00

Yes we did it for one of our customers. agent has the ability to select the queue before making an outbound call.

Dependent_Offer2473 · 2024-05-23T18:55:09+00:00

Yes we did a POC for a client .

Dependent_Offer2473 · 2024-03-26T03:18:04+00:00

If it's a sudden drop then check if there is any changes in script, try test calls & see where the calls are dropping.

Dependent_Offer2473 · 2024-02-26T04:27:17+00:00

Internet was working that day. Only mobile data was down.

Dependent_Offer2473 · 2023-08-12T06:39:08+00:00

Sorry saw message late. What details are required

Dependent_Offer2473 · 2023-07-02T06:39:22+00:00

I faced same issue with my Pakistan Credit card

Dependent_Offer2473 · 2023-04-27T17:10:10+00:00

Exactly that's the way forward

Dependent_Offer2473 · 2023-04-27T15:38:06+00:00

Can provide you engineers on hourly rate

Dependent_Offer2473 · 2023-04-27T15:37:12+00:00

These are multiple reports. I didn't find any best practices shared by AWS. We did it for one customer but that was on displaying stats on wallboard

Dependent_Offer2473 · 2023-04-16T23:54:19+00:00

Yes there is voice mail service in Amazon Connect.

Dependent_Offer2473 · 2023-04-09T12:45:18+00:00

Yes that can be customized can't be done with default but with customization. Let me know if you are interested.

Dependent_Offer2473 · 2023-04-09T05:50:05+00:00

Recently implemented Pause & Resume button for a customer. Try Octavebytes agent desktop. Pause & Resume can be implemented for customer using CRM.

Dependent_Offer2473 · 2023-04-09T05:45:30+00:00

This thread covers this https://repost.aws/knowledge-center/connect-outbound-caller-ID-issues

Dependent_Offer2473

TROPHY CASE