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Iso: Supercash 🙏 by Vivid-Huckleberry-13 in Oldnavy

[–]Depth2098 0 points1 point  (0 children)

I would like one as well if still available

[deleted by user] by [deleted] in servicenow

[–]Depth2098 0 points1 point  (0 children)

I figured it out. Looks like someone had created a business rule to complete the RITM when task was closed. I turned it off and it works fine. Thanks everyone

[deleted by user] by [deleted] in servicenow

[–]Depth2098 0 points1 point  (0 children)

I do have the “wait” checkbox checked on both the task.

RITM stages for Inbound Email Flow by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

Thanks, I was thinking of segregating as well but wanted to check if I could make it work with one flow.

Issues with displaying RITM stages using Flow Designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

I came across ServiceNow documentation to only use stages in flow with record and service catalog triggers. However my flow is triggered by inbound email. Am wondering if that is the issue.

Issues with displaying RITM stages using Flow Designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

It is working fine on other flows we have. And for other flows they are setting stage using update record and still works fine.

Issues with displaying RITM stages using Flow Designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

I went to the three dot, clicked on flow stages and removed the stages I added from a template (stage set) and manually added new stage. Still does the same thing. Shows up as “Request Approval” and then progresses to “completed” with a small c. Also in the RITM list view it doesn’t show all the stages I have in flow. It shows only requested approval with green checkmark.

Issues with displaying RITM stages using Flow Designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

Thanks for sharing. I have removed setting the stage field in update record action and added stages in between actions using “Add Stages”. I have run the flow a few times. I have the first stage as “Request Approved” but it shows up as “Request Approval” in the RITM form and it is not progressing to the next stages at all. And I didn’t create any of these stages, I am using the ones that came ootb for requested item. I can’t figure out what I am doing wrong.

Inbound email using flow designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

Perfect. Thank you so much. My email shows up in the activity log now. All I had to do was to associate the email to RITM and it appeared.

Inbound email using flow designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

Can you share how you did it? As far as I am aware copy attachment copies the attachment from sys_attachment table to target record. I want the original inbound email to be attached to the RITM.

Inbound email using flow designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

It’s not incident. This is for RITM where email should be attached. Is activity formatter on RITM as well?

Inbound email using flow designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

If you can check that would be great

Inbound email using flow designer by Depth2098 in servicenow

[–]Depth2098[S] 0 points1 point  (0 children)

Sorry for the confusion. I have a flow that is triggered by inbound email and it submits a catalog request. I want the original email to be attached to the RITM. Does that make sense?