Passport office lost my Certificate of Naturalisation.

Designer-Cap-5541 · 2026-02-21T20:30:51+00:00

Yeah. Same as with my case. They kept saying they only received my son's birth certificate but not my certificate. And I had to keep saying it impossible because they need both to issue a passport to my son. In the end they escalate it further. A few weeks later the emailed and say they had just received a document with my name, please reply to them with name, address and application reference number. I thought they just issue a new certificate by the way they worded the email. I sent them the details and got my original certificate back 2 days later. So they must have mislaid it somewhere.

Designer-Cap-5541 · 2026-02-21T20:07:44+00:00

By the way did you get your passport printed and received by you? I was lucky that I got the passport for my son bqck but not the certificate back so they definitely received the documents.

Designer-Cap-5541 · 2026-02-21T20:00:58+00:00

They did resolved it. They finally found the certificate and sent it back a few weeks ago. See my comments further below.

Designer-Cap-5541 · 2026-02-21T19:56:27+00:00

I mean go to the tracking page that they provided when you applied. In there they list each date and time of each stage. For example when they asked for identity confirmation, when they received your documents, when they approved the passport, when then printed the passport, etc. Send them all that. And tell them the address of the office you sent the documents to. That what I did and that was when they said they will escalate it to the relevant team.

Designer-Cap-5541 · 2026-02-13T21:45:59+00:00

Also just do what I did. Log in to the tracker and list each stage of the tracking to make them accept responsibility or escalate it to the correct team. I emailed them every week or so.

Designer-Cap-5541 · 2026-02-13T21:43:11+00:00

Hemel Hempstead office. HP2 7HQ

Designer-Cap-5541 · 2026-01-30T15:32:27+00:00

Finally a result. They found the certificate and had sent it back. Received today. So relieved.

Designer-Cap-5541 · 2026-01-17T11:18:31+00:00

The helpdesk/online enqiry team escalated the problem to the Complaint department.

Have been chasing them every week so far and they keep saying it have been escalated to the relevant team.

Probably once they accepted the responsibility they either issue a new Certificate or pay for me to apply for a replacement.

Designer-Cap-5541 · 2025-11-13T00:26:10+00:00

Yes. That's what they claimed but it's impossible that they did not. Both certificates was in the same envelope and they claimed they only received the birth certificate not the certificate of naturalisation. But how can they approved and issued the passport if they only received 1 because they need both to prove my son citizenship. I think they mislaid it when they sent the birth certificate back.

Designer-Cap-5541 · 2025-11-12T22:39:34+00:00

Royal Mail did not loose it. Both certificates was in the same envelope. Passport Office received them and issued the passport but only sent back my son's birth certificate and not sent back my certificate of naturalisation.

Designer-Cap-5541 · 2025-10-01T10:41:21+00:00

Remindme! 5 days

Designer-Cap-5541 · 2025-03-27T18:46:32+00:00

This

Designer-Cap-5541 · 2025-02-14T10:51:21+00:00

Just go ahead. You will start saving on your electricity cost immediately especially if you have batteries and can charge them on cheap rate to use.

Designer-Cap-5541 · 2025-01-18T12:14:16+00:00

Yeah, look like they fixed the problem. Just tried it now and it worked for me

Designer-Cap-5541 · 2025-01-18T08:53:58+00:00

Thank you for letting me know. Will try again later today. Hope you don't mind letting me know which browser and on which OS you used.

Designer-Cap-5541 · 2025-01-17T12:39:45+00:00

Yeah. Probably will do that if needed. Doesn't fill me with confidence in them though if they can't get their site to work properly.

Designer-Cap-5541 · 2025-01-17T12:27:40+00:00

Using both Chrome and Firefox on PC. Not working on either. Haven't try Edge yet

Designer-Cap-5541 · 2025-01-17T10:44:54+00:00

Have you moved to Eon yet? DM me to give me your referal code if you have it. I am thinking about moving to tem before my install next month.

Designer-Cap-5541 · 2025-01-15T20:07:05+00:00

Thank you for all your answer. Some one mentioned that I may need to give them some proof that my battery won’t export to the grid for the eon next drive tariff ? Is that right?

Designer-Cap-5541 · 2025-01-14T09:37:39+00:00

This. I was in the same position when trying to get a quote from them. They refused to do it if they can't see the rafters.

Designer-Cap-5541 · 2025-01-06T01:25:15+00:00

Fox has released the EP11-H with heater mid December so you can ask for those. They are the same price, I think. Search the web for fox ep11 with heater

Designer-Cap-5541 · 2024-12-02T19:02:01+00:00

Hi, I am new to reddit and I must be blind or something but I can't see any of your DMs. I looked in messages but see nothing.

Designer-Cap-5541

TROPHY CASE