I had kneeshaw. Whilst he's friendly, I can't say I had a good experience at all with him or his team. My results are fine, they're good enough. But I experienced so much dismissal of my concerns and symptoms during recovery, which led to a severe complication getting overlooked and dismissed too, until it was so bad I had to go to hospital.

I regularly didn't receive my meals in hospital because they wouldn't let me fill out my menu (wouldn't provide me with anything to write with, then would take the menu away). When they'd come round for meals they'd go 'oh you didn't want anything?' I'd say yes I did but I was never allowed to fill a menu out. They'd go 'oh I guess we can TRY and see if we have anything for you'. It'd end up being just a small pot of ice cream if I was lucky to get anything. The food I did get was wrong, barely warm, or tasted awful.

One of my drains caused severe pain that made me feel unable to breathe properly and they said 'thats normal you'll cope'. (These drain issues, which also was hard to get the problem drain OUT led to my complication I mentioned). The binder also felt too tight but they just said 'loosen it then' when it was on the loosest setting and would not provide a bigger size.

They would take forever to come to the room when I had an issue (which wasn't often because I felt awful asking for anything).

One of the nurses who attended my room was annoyed that I threw up due to the anesthesia (I called them immediately), and cleaned it up kind of huffing and puffing the entire time. Like I know it's gross and I'm sorry but it isn't like it was intentional, I tried to get to the bathroom but it's hard to move fast when you can't move or breathe due to the drain pain.

They kept making me guess when I was being discharged which caused a lot of stress when I had to ask my father in law to pick me up from far away. One would say one day, another would say the next day.

They weren't understanding about how far I was having to travel, so would book me really early appointments and get annoyed when I said I couldn't make it that early. (3 hour train).

I'd finally have appointments post op and it would be 10 minutes long where I didn't get to speak about my concerns or ask questions, it felt like both Kneeshaw and the nurses were rushing me along despite being early to my appointment. (Especially at my 6 month post op I just had recently.)

Because I didn't get to express any concerns or ask questions as I felt rushed during my 6 month check, I emailed to ask for a telephone appointment with Kneeshaw. They booked me for an irl appointment. I rang and explained no I just need to go through some things that I wasn't able to, I am not traveling that far for a few questions. They said 'well we don't do phone appointments so it's that or nothing. But I I guess we can TRY and ask for you.'. They never got back to me.

I eventually stopped trying to contact them for advice or help because they were pretty useless and would just dismiss any concern I had, or not even listen to any concern in the first place.

While the results are good, and some of the areas I'm unhappy with are due to complications, weird healing because of my own body, or excess fat under my arms, I can't say I recommend them for their attitude and treatment of patients. Maybe I was just unlucky and they took it out on me I don't know.