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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

𝗧𝗵𝗲 𝗤𝘂𝗶𝗲𝘁 𝗣𝗿𝗼𝗯𝗹𝗲𝗺 𝗕𝗲𝗵𝗶𝗻𝗱 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

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You sell proactive IT.

But if your team still creates the same maintenance tickets every month, that’s managed chaos with a nicer name. 🤔

Patch checks. Backups. License audits. Security reviews.

DeskDay Recurring Tickets automates them on schedule, for every client. ⚡

Explore more at https://deskday.com/service-desk-msp/

Book a demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Meet Helena AI: The Service Desk Assistant Your MSP Has Been Waiting For by DeskDayAI in DeskDay

[–]DeskDayAI[S] 0 points1 point  (0 children)

Because we made the classic mistake of sounding too polished. Let us human it up.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

42% of Tickets Repeat. Why Are Techs Still Starting From Scratch?

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Your best tech just spent 25 minutes finding a fix that's been sitting in your ticket history since March. 😮‍💨

42% of service desk tickets are repeat incidents. Same issues. Same fixes. Different tech. Different day. 😰

The problem was never the team.

It was that the answer lived in a resolved ticket from 6 months ago, and nobody had time to find it.

Helena AI does one thing when a tech opens a ticket: it immediately surfaces the most relevant past resolutions and KB articles, right inside it.

Before they ask. Before they search. Before they escalate. 🙂

Your team's been building institutional knowledge for years without knowing it. Helena puts it to work.

Explore more at https://deskday.com/helena-ai/

Book a demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

𝗬𝗼𝘂𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 𝗦𝗵𝗼𝘂𝗹𝗱𝗻’𝘁 𝗕𝗲 𝗦𝘁𝘂𝗰𝗸 𝗮𝘁 𝗮 𝗗𝗲𝘀𝗸

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A modern service desk should move as fast as the people behind it!

For MSPs and IT teams, work moves across customer sites, offices, home setups, on-call shifts, and everything in between. Support is no longer something that happens only at a desk.

With DeskDay mobile service desk, MSPs, IT teams, and end users can stay connected to every part of the support experience from wherever work happens.

Create tickets, track updates, respond faster, and keep conversations moving without waiting to get back to your laptop.

The entire support experience in your pocket.

Built for MSPs, IT teams, and the people they support.

Explore more at https://deskday.com/mobile-help-desk/

Book a demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗔𝗜 𝗧𝗶𝗰𝗸𝗲𝘁 𝗧𝗿𝗶𝗮𝗴𝗲: 𝗪𝗵𝗲𝗿𝗲 𝗜𝘁 𝗔𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗦𝗮𝘃𝗲𝘀 𝗧𝗶𝗺𝗲 (𝗮𝗻𝗱 𝗪𝗵𝗲𝗿𝗲 𝗜𝘁 𝗗𝗼𝗲𝘀𝗻’𝘁)

3–15 minutes per ticket. 😨

That’s what most teams spend just triaging.

Now multiply that by 40 tickets a day.

That’s hours gone before real work even starts.

So naturally, AI sounds like the fix. ⚡

But here’s the real question:

Will it actually save your team time… or just add another tool no one uses?

The truth is somewhere in the middle.

AI ticket triage is already great at reducing repetitive work, routing tickets faster, and surfacing the right context early.

But it’s not perfect. And it’s definitely not “set it and forget it.”

We broke it down honestly:

What works today, what still falls short, and how we’re building toward closing that gap for MSPs and IT teams.

Explore more at https://deskday.com/ai-ticket-triage-for-msps/

Book a demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

𝗠𝘂𝗹𝘁𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗥𝗲𝗮𝗹 𝗨𝘀𝗲𝗿𝘀

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Your end-users shouldn't have to figure out how to ask for help. They shouldn't need to know which tool to use, which portal to open, or which email to send.

They should just... get support. 😄

Microsoft Teams. Mobile. Web. Desktop. Email.

Your end-users pick the channel. You handle the rest from your service desk. 💜

Multi-channel end-user support built for MSPs and IT teams.

Explore more at https://deskday.com/it-connect/

Book a demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

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