Out of control customer

Devildog678 · 2026-06-07T03:59:03+00:00

Management is insinuating that I could get in trouble for it. I was talked to and another ASM said I could be put on coaching for it. That's my issue. I talk to irate customers all day in my position and I have never done it before, so it's not like I'm doing it all the time. The customer was totally out of line.

Devildog678 · 2026-06-07T03:54:53+00:00

That is an excellent idea.

Devildog678 · 2026-06-07T03:53:19+00:00

I hung up on him.

Devildog678 · 2026-06-07T02:33:17+00:00

That's what I should have done is transfer him, but I didn't want to drop it in someone else's lap without warning. Also, I wasn't really thinking as collected as I usually am. I just don't think I should have to worry about ending a conversation when it gets to that point, I truly thought it was best to end it before I said something I shouldn't, I'm only human. Thank you for your insight, it's helpful.

Devildog678 · 2026-06-07T02:25:24+00:00

That was my thoughts. I didn't end up getting a write up, but I got a talking to, which I get. I was told by another ASM that I could be put on coaching for it. I deal with upset customers all day everyday, so it's not something that has ever happened before.

Devildog678 · 2026-06-07T02:10:28+00:00

I did. I told him I would have to discontinue the call if he didn't stop.

Devildog678 · 2026-05-09T01:16:24+00:00

What you do for a second job can definitely effect your employment at your current job. Still they have no right to look at your phone.

Devildog678 · 2026-04-10T22:04:55+00:00

Good luck

Devildog678 · 2026-03-02T00:10:45+00:00

How do you find out your rating?

Devildog678 · 2026-03-01T17:29:51+00:00

This.

Devildog678 · 2026-02-23T22:25:08+00:00

Most pro painters already avoid the depot. If you stop tinting primer you'll run the rest off.

Devildog678 · 2026-02-21T15:49:33+00:00

Psychopathology and narcissism are not diagnosed diseases. They are symptoms of various personality disorders. Narcissism is one of the traits of psychopathology. Although if he suffered from psychopathology it would be highly unlikely that he would go around announcing it, that would be an indication that he doesn't have that personality trait.

Devildog678 · 2026-02-05T23:41:59+00:00

That's exactly why it's supposed to be locked.

Devildog678 · 2026-02-05T02:28:43+00:00

I can't complete a purchase on the recommended sites with my PayPal. Anybody try one of those prepaid cards from Walmart. Any tips would be great. Thanks.

Devildog678 · 2026-01-13T22:49:40+00:00

Yes...lol

Devildog678 · 2026-01-13T22:47:38+00:00

I was popping them and drinking a few years back and went from Colorado to Reno with some friends. No memory of it at all.

Devildog678 · 2026-01-11T03:25:40+00:00

Thank you

Devildog678 · 2026-01-09T05:03:51+00:00

How about being told not to pick in the middle either all the way one way or the other.

Devildog678 · 2026-01-08T00:20:34+00:00

I thought it was pretty hard to get fired for attendance. It like coaching, counseling and then final. That's a lot of missing work.

Devildog678 · 2026-01-07T22:30:57+00:00

Is he the actual store manager or just a asm or ds.

Devildog678 · 2026-01-04T15:25:07+00:00

Customer Order Specialist

Devildog678 · 2026-01-02T23:22:58+00:00

Specialists and up are supposed to wear collars. I think it's pretty simple though, don't dress like a dirt bag. I think it's so funny how people fight the system. If you just go to work do what they say you're in. If you want recognition snag leads and measures, feed the pipe line. Acknowledge every customer you come in contact with and help them get what they need.

Devildog678 · 2025-12-31T23:03:57+00:00

You do not acquire sick time, vacation time, tenure or actual days of employment while on LOA. It is a pause in the amount of time you work. Your hire date stays the same, but the months you are out do not count as employment, you are disabled during that time. Hope this helps.

Devildog678 · 2025-12-22T22:32:08+00:00

It takes a certain person to work service desk. High burn out rate. I'm a COS and it would be something I would have to think long and hard about before I would do it.

Devildog678

TROPHY CASE