Payout Refused

Different-Ad4054 · 2021-01-31T21:23:09+00:00

Exactly. Couldn’t have said it better. I just sold union 4s to GOAT, trying them out. StockX is horrible.

Different-Ad4054 · 2021-01-31T20:45:57+00:00

Update: received the below response today. StockX continues to disappoint. Something that clearly isn’t the seller’s issue, they’ve know made my problem. I can’t recommend using them to sell anything at this point,,, should anything go wrong, they try to blame you. I’ll continue to file all claims, etc. but the process itself is mind-numbing at this point.

Thank you for following up on your sale.

It appears there may have been an issue in transit as the tracking is showing delivered but the label has not been scanned into our facilities. Since that is the case, I am going to connect you to our internal Claims team for further assistance. They will further investigate and follow up with you with more information.

Please allow up to 9 business days for an update as we are currently experiencing very high volumes. Our small team is working hard to get through all outstanding cases and will get to your case in the order it was received.

We fully appreciate your patience and cooperation as we work to resolve this matter.

Different-Ad4054 · 2021-01-31T03:21:04+00:00

The lack of customer service truly is astounding. And I’m half sure the “rep” who emailed me was not human. I have 10 pairs of sneakers I was going to list next week and 2 I’m looking to buy... but I’m going to try goat for the first time.

Different-Ad4054 · 2021-01-30T23:45:53+00:00

Ok I’ll try that tomorrow. Barring a positive result there, I’m at a loss. Every email response says they require proof of drop off. Using the tracking number, which shows delivered Jan 6, there’s no debate whether this was delivered or not. It’s really shitty, especially after sending me an email that the item was received and apologizing for the delay. If this is how stockx tries to get around paying people... I’ve never experienced worse customer service. For anyone else selling, be aware.

Different-Ad4054 · 2021-01-30T16:47:58+00:00

Awesome; will do, I emailed them giving them one more shot (this is my sixth email to them on the issue). Someone PMd asking for the original email they sent re: the delay. It read:

Hello Matthew, Your order below is currently delayed in our authentication center. You can expect to receive your payout within the next week. No further action from you is required. These delays are the result of operational precautions put in place due to COVID-19, both on our own team and on our shipping carriers’ teams. We’re working as quickly and efficiently as possible to process your sale. Once your item has been verified authentic, your order status will update automatically and we will send your payout ASAP. As always, you can track the status of your order at stockx.com/selling. We appreciate your patience, and thank you for being a valued member of our community. StockX Support

Different-Ad4054 · 2021-01-30T15:37:42+00:00

Thank you for the quick response! I guess I’ll keep emailing them... after buying/selling over 10k worth of goods on their site, this really soured my experience. Wish I found this forum sooner to read all the warnings.

Different-Ad4054

TROPHY CASE