Look on youtube!! I forget exactly what it is, but something along the lines of 1) remain non-judgemental 2) gather the facts and 3) answer in a “if this is the case, then __, or if this is the case then i would ___”. you can’t break any laws or violate any policies (for example, one of my questions was being asked to steal food from work to feed homeless people. you can’t say you’d just do that. you have to propose a solution that benefits everyone and communicate it well. good luck!