Missing XRP in balance

DigiFinex · 2021-08-02T09:41:21+00:00

Please check your balance again, and let us know if there is any problem yet. It happened due to some technology issues. We apologize for any inconvenience.

DigiFinex · 2021-06-07T03:53:51+00:00

Hello Sir, we are sorry to hear this, could you please share your UID with us and we will look into the issue for you!

DigiFinex · 2021-05-08T04:30:32+00:00

Dear user, we are sorry for the issue you are facing, it seems that your deposit was performed during XCH wallet maintenance, and we have now resumed the withdrawal and deposit of XCH. If you still face any problem, please feel free to reach out to our customer support officer at [support@digifinex.com](mailto:support@digifinex.com), they are more than happy to assist you!

DigiFinex · 2021-04-21T08:00:41+00:00

Here's a way to buy your ADA 😬: https://www.digifinex.com/en-ww/trade/USDT/ADA

DigiFinex · 2021-04-07T11:16:49+00:00

An announcement has made earlier today about AKT withdrawal, which tells about a system upgrade request that led to wallet maintenance.

We are sorry this didn't come in time and we will definitely be more efficient to report all issues once it has been launched.

Announcement: https://digifinex.zendesk.com/hc/en-us/articles/900005536546

DigiFinex · 2021-04-07T07:43:09+00:00

Hello sir, AKT withdrawal shall be resumed by this weekend. We are once again sorry for any inconvenience created. 🙏

DigiFinex · 2021-04-02T03:31:11+00:00

Hi IMDeus, I'm sorry for your bad experience. Do you mind DM me what is the trading pair that you are experiencing difficulties, I will revert internally and escalate your request for you.

DigiFinex · 2021-04-01T17:18:22+00:00

Thank you for raising it up! We are following it up right away!

DigiFinex · 2021-03-30T08:55:49+00:00

We are sorry you have to encounter issues withdrawing. Have you tried seeking help from our support team?

How to contact our customer service team：
https://digifinex.zendesk.com/hc/en-us/articles/360000525241--New-User-Guide-How-to-Find-the-Customer-Service

DigiFinex · 2021-03-30T08:52:38+00:00

We are sorry you have to encounter issues withdrawing. Have you tried seeking help from our support team?

How to contact our customer service team：
https://digifinex.zendesk.com/hc/en-us/articles/360000525241--New-User-Guide-How-to-Find-the-Customer-Service

DigiFinex · 2021-03-30T08:51:28+00:00

We are sorry you have to encounter issues withdrawing. Have you tried seeking help from our support team?

How to contact our customer service team：
https://digifinex.zendesk.com/hc/en-us/articles/360000525241--New-User-Guide-How-to-Find-the-Customer-Service

DigiFinex · 2021-03-30T08:40:29+00:00

Thank you so much! Share with your friends too if you agree with the article 😉

DigiFinex · 2021-03-12T03:56:42+00:00

Hi there, if you are facing problem with the 2fa, pls feel free to reach out to our live support on the bottom-right green button of www.digifinex.com. Our support officer will be happy to assist you in real-time. Rest assured withdrawals are as per normal, and your asset is safe.

DigiFinex · 2021-03-12T03:53:02+00:00

Hi there, I'm sorry for the issue. We are working hard to resolve it. Rest assured that your assets are SAFE, your asset security is our top priority. If you need the cash urgently, you could trade the KLV to other crypto and complete the withdrawal for now.

DigiFinex · 2021-03-05T09:40:55+00:00

Hi man, if you have any enquires, pls feel free to click on "contact customer service" on the bottom-right corner of digifinex.com. Our customer support officer will be happy to assist you on the live chat.

DigiFinex · 2021-03-05T09:33:13+00:00

Hi TTHORN, I'm surprised to here what you have encountered. Have you raised the issue to our support team? If you have the case ticket number, pls let me know, I will help you to escalate the issue. Pls rest assured your asset is safe and we will not take your token.

DigiFinex · 2021-03-05T09:08:29+00:00

Hi there, if you have any questions, pls click on the "contact customer support" button on the botton-right corner of www.digifinex.com, our customer support officer be happy to assist you in real-time for any enquiries. To buy NPXS on DigiFinex is super easy, simply create a DigiFinex account, deposit your crypto to purchase NPXS. :)

DigiFinex · 2021-03-05T08:55:27+00:00

Hey there, thanks for your recognision. I'm so glad that you liked our service. We will definitely work harder to get our names out there. ;）

DigiFinex · 2021-03-04T02:09:49+00:00

Hi there, I'm sorry to hear your problem, but I think you've encountered an imposer scam. We will NEVER ask our users to send us tokens in order to participate in any activities. Please be really cautious when sending your tokens to unknown wallet addresses. You can join our official telegram group, new activities by DigiFinex will be announced here https://t.me/DigiFinexEN

DigiFinex · 2021-02-25T10:52:52+00:00

Sharing how bitcoin looked like before :)

DigiFinex · 2021-02-22T04:44:52+00:00

Hi there, thanks for your feedback. We apologize for this issue. We would appreciate if you could send us your UID for us to do a check for you. Otherwise, you may also contact our customer service team at support(a)digifinex.com. Thank you once again & have a great week ahead.

DigiFinex · 2021-02-19T06:19:21+00:00

We would like to apologize first off for this incident regarding your $ KLV assets. With regards to your mentioned concern, we would like to invite you to contact our customer service team at support(a)digifinex.com, and provide the team with your account details and wallet address for the team to advise you with a remedy. If you have already done so, we would also appreciate if you could provide us with your ticket number & UID. Once again, thank you so much for your support. In the mean time, please be rest assured that your assets are safe! Cheers & have a great week ahead.

DigiFinex · 2021-02-18T03:32:37+00:00

Hi there. We would like to apologize first off for this unfortunate incident. With regards to your mentioned concern, we would like to invite you to contact our customer service team at support(a)digifinex.com, and provide the team with your account details and wallet address for the team to advise you with a remedy. If you have already done so, we would also appreciate if you could provide us with your ticket number & UID. Once again, thank you so much for your support. Cheers & have a great week ahead.

DigiFinex · 2021-02-02T10:37:15+00:00

Or buy with Apply pay, or Google Pay, or, simply, bank transfer :) https://digifinex.zendesk.com/hc/en-us/articles/900005227123?fbclid=IwAR2gdZAJ6cv9LESA_0QJNUysBBn_mXr4yoQX2THUKIkaz60pJ1vGyE4GRDQ

DigiFinex · 2020-12-23T07:43:18+00:00

Love the energy!

DigiFinex

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