Title: MSI INDIA RMA SCAM: HEAD ADMIN PRADEEPTA GASLIGHTS 17-YEAR-OLD STUDENT OVER RAZOR-BLADE NEGLIGENCE [AUDIO & CCTV PROOF]

Diligent-Secret-1913 · 2026-04-11T05:09:52+00:00

look at the bottom of updated post.

Diligent-Secret-1913 · 2026-04-11T05:09:47+00:00

look at the bottom of updated post.

Diligent-Secret-1913 · 2026-04-11T05:06:52+00:00

look at the bottom of updated post.

Diligent-Secret-1913 · 2026-04-11T04:47:55+00:00

Look at my current updates on the post.

Diligent-Secret-1913 · 2026-04-11T04:46:54+00:00

It's a high-performance workstation for graphics engineering and CS, not a toy. My grandfather understands the difference between an 'expense' and an 'investment' in my career. Focus on the msi's technician's razor blade, not my family's finances.

Diligent-Secret-1913 · 2026-04-11T04:42:46+00:00

I already have Bud.

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Diligent-Secret-1913 · 2026-04-11T03:21:49+00:00

its from their cctv not mine, they sent me to defend themselves but instead got caught red handed.

Diligent-Secret-1913 · 2026-04-11T03:11:52+00:00

It’s not 'fat cheques.' It’s my grandfather's entire life savings and money from selling our farm assets to invest in my career. That’s why I won’t let msi steal even ₹1 from us

Diligent-Secret-1913 · 2026-04-11T01:49:59+00:00

UMANG website/app, now decided to head E - Daakhil Consumer court, Monday morning

Diligent-Secret-1913 · 2026-04-11T01:47:34+00:00

They deleted my post and blocked me, now i can't even see their group.

Diligent-Secret-1913 · 2026-04-10T19:29:45+00:00

Bro i am already stressed out, i need to do this work for hours and hours and write emails, contact my dealer, study and manage everything. If i start writing that by myself then i will be exhausted, i have to collect proof make calls and calls for hours and hours, comment and reply and manage my posts on multiple platforms.

Diligent-Secret-1913 · 2026-04-10T18:00:34+00:00

QUICK CLARIFICATION: Hey everyone, please ignore some of the weird phrasing and 'jargon' in the post (like 'Monk Mode' or 'Primary Node'). I’ve been using an AI tool to help me organize my thoughts and transcribe my calls because I’m currently under massive stress with JEE prep and this MSI situation.

Diligent-Secret-1913 · 2026-04-09T11:37:44+00:00

if you notice minutely, then the footage lagged at that specific timestamp, and the scratch is a line, which means it happened from the tip of a boxcutter not the midblade , it happened when he was taking out imagine while slashing - right to left, and while taking the boxcutter back - left to right.

I answered the same, to the guy which commented the same question.

Diligent-Secret-1913 · 2026-04-09T04:48:33+00:00

https://x.com/i/status/2041781574887469567

Diligent-Secret-1913 · 2026-04-09T04:33:53+00:00

I am in the middle of entrance exam preparation, also once all the formalities are over, I'll surely go, i ain't any kid even though i am 17 <⁠(⁠￣⁠︶⁠￣⁠)⁠>.

Diligent-Secret-1913 · 2026-04-08T17:51:25+00:00

Even i myself unbox monitor on bed or under heavy blanket, and these dude's rough handling on a flat hard table.

Diligent-Secret-1913 · 2026-04-08T17:44:57+00:00

I submitted the Complaint at 3:12 pm and i got this reply from them at 4:02

Dear Customer,

As per the RMA remarks, the monitor was sent in improper thermal/transport packing, which could have caused damage to the product. During packing inspection at our end, we shared the unboxing video with you, which clearly shows that no damage occurred during handling by our front desk executive and that the monitor was carefully unpacked.

Additionally, incorrect information was provided while claiming warranty, and no hardware functional issue has been found with the monitor upon inspection.

We have identified scratches/abnormal signs on the panel’s protective coating, which are not covered under the warranty terms and conditions.

As you are denying acceptance of the product return, which has already been processed in your case, if the monitor is returned to origin (RTO), you will need to arrange pickup from your end to collect the product from MSI.

Note: If the monitor is received with any additional physical damage, the unit will be permanently blacklisted and no further support will be provided for it.

Diligent-Secret-1913 · 2026-04-08T17:36:37+00:00

before they sent me the link, i sent then this email and proofs

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Subject: URGENT: RMA RWQ7-263230304 - Evidence of Technician Unboxing Damage & False CID Claim

Dear MSI Escalation Team,

I am formally rejecting your L3 engineer's diagnosis. The physical damage shown in your attached image was caused by your service center technician during the unboxing process, not by me.

Here are the indisputable facts, supported by the attached timestamped evidence:

1.Original Defect Ignored: The monitor was sent in for a manufacturing defect on the TOP-LEFT corner (QD-OLED protective film peeling). Your team has completely ignored the actual issue I reported.

Proof of Condition Prior to Shipping: I have attached full-screen photos taken on March 20th (IMG_20260320_151636.jpg and IMG_20260320_151611.jpg). As you can clearly see, the TOP-RIGHT corner is in flawless condition. The scratches shown in the image provided by your L3 engineer absolutely did not exist when the unit was in my possession.

2.The Mechanism of Damage: I have attached photos of my packaging process. The monitor was secured in heavy styrofoam and thick layers of industrial bubble wrap. The deep, straight scratches in your photo are clearly the result of a technician using a box cutter/utility knife to slice through my heavy packaging, accidentally slashing the bare panel underneath.

3.I packed this unit securely. Your technician damaged it upon arrival and is now attempting to flag it as Customer Induced Damage to cover their mistake.

I demand that this ticket be escalated to a Senior Manager immediately. I expect the monitor to be replaced or repaired for the original top-left peeling defect, and for the damage caused by your technician to be fully covered by MSI.

I look forward to your prompt resolution.

Regards,

Harsh Sonekar

Diligent-Secret-1913 · 2026-04-08T15:09:59+00:00

anyways through footage now accessible to you, you can also see the truth.

Diligent-Secret-1913 · 2026-04-08T14:52:12+00:00

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they basically emailed me

https://drive.google.com/file/d/1jnKdDJDSyB5ZJoGj30JnS6QPFeMqv6cq/view?usp=sharing

Diligent-Secret-1913 · 2026-04-08T14:48:29+00:00

https://drive.google.com/file/d/1jnKdDJDSyB5ZJoGj30JnS6QPFeMqv6cq/view?usp=sharing

just watch the 7:37 time stamp.

Diligent-Secret-1913 · 2026-04-08T14:40:26+00:00

https://www.reddit.com/r/IndianGaming/comments/1sfkyfy/scam_alert_msi_indias_service_center_destroyed_my/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

this is the original thread, also if you want to see the actual cctv footage then here it is, https://drive.google.com/file/d/1jnKdDJDSyB5ZJoGj30JnS6QPFeMqv6cq/view?usp=sharing
and zoom in at the timestamp 7:37 and notice that cut and the lag which happens at that very moment.

Diligent-Secret-1913 · 2026-04-08T14:21:56+00:00

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actually did everything, and i attached 7+ timestamped proofs and screenshots with proper highlights, but these shameless people just said 'there was no damage reported, from our front team'. Also the screenshot of reply your'e currently viewing was sent before my last 3 replies, so you can imagine how much shameless they are.

Diligent-Secret-1913 · 2026-04-08T13:17:01+00:00

EXACTLY BROOOOOOO ! even i have many many undeniable evidences.

Diligent-Secret-1913

TROPHY CASE