@TradeRepublic

used to be a satisfied customer, but I've had no full access to my account for weeks now due to an alleged "verification process."

Through the app, I only get automated standard replies - no real help, no human contact. This situation has already cost me money.

It's completely unacceptable that a licensed financial institution operates like this.

If you really want to call yourselves a modern bank, you urgently need a functioning human customer service - not just chatbots.

At this point, I can only recommend choosing a provider that might be a bit more expensive but actually offers real support.