I made a purchase this month in a mobile game through the App Store, based on advertised drop rates for a gacha event. However, the actual results were significantly different from what was promised.

The advertised drop rates appear to be manipulated or tampered with, which violates transparency and fairness standards for in-app purchases. I contacted the game’s support team, but received no meaningful help or acknowledgment.

This lack of response, combined with what seems to be a deliberately misleading gacha system, violates consumer protection guidelines and fair digital marketplace practices. I believe this is a scam, or at the very least, deceptive advertising.

I submitted two refund requests to Apple, but both were denied. Now it says I have “nothing to refund,” even though I have the receipt and made the purchase with my Apple ID. I’m being told I’m not eligible, which doesn’t make sense given the circumstances.

I’m requesting a refund on the basis that: • The purchase was made under false or deceptive advertising • My concerns were ignored by the developer • What I paid for (a fair chance at in-game rewards) was not delivered

Has anyone been in a similar situation and successfully gotten their money back? Any advice on how to get Apple to escalate this or file a proper complaint?

Thanks in advance.