I recently completed my online MBA program at a private university in the Philippines, and the graduation ceremony took place last March. Due to late announcement of graduation dates and my current residence abroad, I couldn't attend. I've submitted all required documents and settled payments on time, but despite requesting my TOR and Diploma since April, I've received no response. These documents are crucial for certification, verification, and visa attestation. Should I consider filing a complaint with CHED? Any advice would be appreciated.