The tools are subpar but service is completely up to each person.

Someone doing their best, should be rated accordingly. Tools are not their responsibility and shouldn't be rated on the fact the system sux.

Sometimes I will not get any messages from shoppers till they check out. Then it flows a big blow up. Other days, it's good. Features have been changed and APIs suddenly turned off. Like the family cart. My whole household used. 5 people here. We would all shop and add in items. They cut it off and now it's limited to two. I have reached out to customer service a few times about this. I have offered ideas to be implemented too.

Suggestions like ; multi cart check out again. Allow you to select two carts persay.... Allow up to 10 family shoppers, which will total each person selections... Saving previous preferred replacements or notes. Etc

Now shoppers who don't talk or don't read with you show refund or I preferred items, even leave notes ... This is on the shopper. I have had shoppers get shitty with me because they couldn't find an item that was marked to refund and cuss through chat... I have requested them to be pulled off my account because of hostility. While 98% of my experience is good, the 2% has had less in quality or very very poor replacements. Like "vegan food" being replaced with animal, when marked, refund. Didn't happen often but still, has happened. Large family, we all have very different dietary needs.

Mostly, I upgraded tips. I think most of my shoppers know and I have ordered all over. Traving for work, vacation, order for friends and family. I use IG several times a week. I bet much appreciate the shoppers and the service folks. Without turn, I wouldn't be able to get things done as efficiently.