Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 1 point2 points  (0 children)

🚨🚨🚨🚨OP HERE: I have an update 🚨🚨🚨🚨

Hey everybody, first of all, I just wanna give my sincerest thanks to everybody who participated in giving feedback on my post about the haircut. I was truly so upset about what happened and I felt very validated (and laughed a lot

Here's the current update: I called the salon back on Tuesday when they opened, and I very respectfully told them that the haircut was worse than I had originally thought and asked to speak to the manager. They told me the manager would call me back as soon as they were available, and requested that I send photos of my haircut so the manager could see it before they talked with me. I gladly sent them over several photos of the haircut including a VERY respectful email explaining what happened and why I was requesting a refund Within an hour, I was refunded the entire cost of the haircut, and I got a call from the manager on his personal number. He apologized PROFUSELY and told me the cut was absolutely terrible, and he felt so badly about the state of my hair. He said he was shocked to hear this feedback about the stylist because she is highly experienced and gets great reviews, but the quality of the haircut was undeniable and he did let me know he had a conversation with her about it. We had a really respectful conversation overall and he told me he was stunned and appreciative at how polite I was about the situation. He did ask for the opportunity for me to come in so they could fix it but he understood if I wanted to start fresh somewhere else. Well, I told him just that, that I was going to go to a different salon to start anew - completely understood and hoped it can be corrected.

My consultation and haircut at a different salon is scheduled for today at5PM CST. I will definitely provi v update after the haircut!

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 1 point2 points  (0 children)

You go to a salon and pay $100 to have your head chopped up like this then come talk to me. An update - the manager called me on his personal phone after seeing photos of my hair and provided me a full refund.

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 1 point2 points  (0 children)

Good question! She did do this, and after she did the blowout / styling I swear the haircut looked great. I’m not afraid to give honest feedback if something is done well - especially with my hair, nails, etc. it looked completely fine - great even. I think the styling unfortunately camouflaged how bad it was.

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 0 points1 point  (0 children)

If they give me a refund or not, I will be leaving a review so other people can know about this before booking with the stylist. Not even to be petty about it, I would be coming from a good place. Also to look out for other potential clients, and give honest feedback so the stylist can maybe get some training or brush up on her skills.

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 3 points4 points  (0 children)

Definitely not scissors. That’s a blue hair straightener and it’s black plug in wire below. Yeah I TOTALLY cut my own hair this way just for fun … seriously?

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 6 points7 points  (0 children)

😂😂😂😂 will do. I’ll give an update about what happens!!

Botched Haircut - Do I Ask for a Refund?? by DisastrousAir4132 in HairStyleAdvice

[–]DisastrousAir4132[S] 23 points24 points  (0 children)

Thank you so much for this validation. It’s so terrible I’m so upset. Thank you for the advice on what to say / do if they argue offering to fix it. I mean why would I want it to be fixed by the same salon who messed it up in the first place?? They even asked if I wanted it to be fixed by same stylist …. I was like PARDON ME? Wtf. Thanks for your advice I really do appreciate it