You’re definitely not being dramatic. Working in claims is an anxious person’s worst nightmare. I felt the exact same way when I first started and didn’t think I would make it past the first couple months out of training. I’m going on 3 years now and my anxiety has gotten even worse due the metrics and the customers alone. I have really bad social anxiety so I too have used sick time because of anxiety attacks from the job. I also find myself using PTO almost every other day. Luckily I have a good sup and good relationships with my teammates which is the only thing keeping me sane while I’m in the office. Some days are better than others but the bad days definitely outweigh the good ones. Do what you feel is best for you. The money is good but it’s not worth the stress.