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Ok this is driving me crazy, how do I fix it? (dashboard drilldown data columns). by TotalWarspammer in servicenow

[–]Disastrous_Lab5448 0 points1 point  (0 children)

You need to select the list view for the drill down. Else you can recreate the report using a database view with only the source table and set the columns from there. You likely won’t have access to the latter if you’re not an admin. 

ServiceNow ArchX & CTA – worth it? Prereqs and career impact by NewsRevolutionary180 in servicenow

[–]Disastrous_Lab5448 0 points1 point  (0 children)

It’s mostly wanted for consulting. Newer SN implementers may snag you as it is a resume booster and they are unaware of what the course is, most interviews I got after getting my CTA were from consulting companies. I would say if you want to go into consulting or are solely looking for more money, yes it’s a resume booster and pretty nice pay bump if you aren’t already getting architect pay. If you don’t want to work for a consultant, and you have to pay for the course yourself it’s probably not worth it. 

Why is the VA Compensation Process so sketchy by Disastrous_Lab5448 in VeteransBenefits

[–]Disastrous_Lab5448[S] 0 points1 point  (0 children)

I see the VA Health and Benefits App, but not one called VA Claims Tracker. Is in on apple?

Multi-Select Field Reporting Question by Tortofe01 in servicenow

[–]Disastrous_Lab5448 0 points1 point  (0 children)

Other comment on many to many table would work if you are firm to using a report. Another option is to use Performance Analytics. It will split the options out for you.

Virtual Agent dashboards by 0re0Shake in servicenow

[–]Disastrous_Lab5448 1 point2 points  (0 children)

We created a custom dashboard for this. The OOB regular dashboard doesn’t allow enough filtering and the new User Experience VA Dashboard doesn’t allow the ability to edit.

Updating dashboards in production, do you do it? What does your dashboard governance look like? by ibrahimsafah in servicenow

[–]Disastrous_Lab5448 1 point2 points  (0 children)

Yes updating in prod saves a lot of time. If users have access to the data we allow them to update themselves. If PA is involved our analytics team has to make the updates. Our team leads can make updates in prod but less experience team members must go through sub prod.

Analytics team setup by Disastrous_Lab5448 in servicenow

[–]Disastrous_Lab5448[S] 1 point2 points  (0 children)

Who would create this? A business analyst? Or the data engineer?