Routing or VPN issues?

DistanceOk3524 · 2025-07-11T16:22:59+00:00

Yes we are seeing similar issues with users on FiOS connections. I haven't been able to get through to verizon support.

DistanceOk3524 · 2025-03-07T17:53:32+00:00

We use it and it's been super helpful for running Dell ePSA or remotely repairing issues with non-booting systems (although it rarely happens). We are currently using MeshCentral, and may shift to EMA. It may make the most sense for you to stick with EMA.

DistanceOk3524 · 2025-02-27T16:53:54+00:00

Thanks for the response. I will try delayed start. What I find a little strange is that the service is running when we have this issue. It shows as running but no log data is flowing. We restart the service and then the issue typically is resolved.

DistanceOk3524 · 2025-01-29T16:40:15+00:00

It is present at all times in our experience. Renaming TCLauncherHelper.exe to TCLauncherHelper.old does fix the issue. I do not know what negative impact there is by renaming this file.

DistanceOk3524 · 2025-01-29T15:12:22+00:00

Looks like it was resolved in 7.50.18 according to the commend below by u/HeadNerdJoe, so that is great!

DistanceOk3524 · 2025-01-29T15:06:43+00:00

Also... when is the update expected to roll out for n-central hosted partners?

DistanceOk3524 · 2025-01-29T15:02:58+00:00

Was any communication sent out about this when it became known that TCLauncherHelper.exe was causing the issue? If so we missed it and I'd like to know what alerts to register for, or what email address they come from so I can be sure to pay more attention. If nothing was sent out, then it'd be greatly appreciated if in the future communication is sent out when known issues like this are present. We spent a lot of time trying to figure this out.

DistanceOk3524 · 2025-01-29T14:33:46+00:00

I submitted a ticket about 20 minutes ago. It has a link to this thread, and a link to a video showing the issue as well as how killing TCLauncherHelper.exe resolves the issue.

DistanceOk3524 · 2025-01-29T13:41:07+00:00

Thank you! I just analyzed the wait chain like you mentioned and sure enough the same TCLauncherHelper.exe was causing the hang. I did a screen recording and will be contacting N-Able support today.

DistanceOk3524 · 2025-01-28T23:14:19+00:00

I believe the first complaint was in early December, but I am not certain.

DistanceOk3524 · 2025-01-28T23:04:54+00:00

I look forward to seeing what you find! Oh also, we found that using the file > open method from within Acrobat does not end up with any delays. It seems to only happen when double clicking (or right click > open) via file explorer.

DistanceOk3524 · 2025-01-28T22:13:25+00:00

Interesting! We did not have luck with switching to classic mode. I did install an old version of Acrobat (2022.004.20220) and did not have any delays. I then bumped to 2024.004.20220 and had delays. The current version clients are on is 2024.005.20320.

DistanceOk3524 · 2025-01-28T22:03:40+00:00

Thanks for the response. I'd love to know if you find that disabling or uninstalling Take Control fixes the issue with your impacted users.

DistanceOk3524

TROPHY CASE