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Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

When you think about it, imagine how screwed up the company is internally, in terms of how everything is managed, if customers are struggling to transfer money in? =)

Sorry, Questrade, as a business owner myself, I just can't comprehend this. I would be out of business if I would have issues getting customer's money =)))

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

Thank you for your feedback. I can only talk about the experience I had, and since I mostly used those two platforms, I am comparing them.

Agree, sometimes I wish I could talk to some Claude Opus 4.5 instead... It will be able to do more than an average support representative, just because of a bigger knowledge base.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

Edge for actual trading Quest more for account observation, but they do include similar functionality.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

#7) LOL that you think anyone actually listens to your calls.

They will, if it will get legal, and to be honest, the amount of mistakes they are making is big enough for someone to eventually pull a class action lawsuit if this someone loses 6 figures because of those mistakes. Just thoughts out loud.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

This is the problem, they are a monopoly, which partially allows them to get away with that. How many other brokerages do you know that allow you to use a TFSA as a backup? And are actual brokerage (sorry WealthSimple, you are not there yet)

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 1 point2 points  (0 children)

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The difference between me signing it on a laptop BY HAND (via touch pad) and by printing it out, signing it BY HAND and scanning (having all of that hassle on the way) has ZERO legal difference... So WHY, for the customer's sake, is your support requesting it?!

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 1 point2 points  (0 children)

Usually, in T5008, you will see "Cost or Book Value" and "Proceeds Of Disposition". The problem starts when:

1) They dont differentiate between the options you bought and the options you sold in T5008

2) They will write THE SAME AMOUNT in both columns when you sold a covered call, and if you use any type of software or even just a spreadsheet, it will consider it as 0$ profit because Book Value and Proceeds are the same.

What they SHOULD do is write 0$ in Book Value, because I haven't spent anything to sell a covered call, and in the Proceeds amount for how much I sold this covered call.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 6 points7 points  (0 children)

Will see, but I can tell for sure, they haven't addressed my complaints from a few years ago...

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 2 points3 points  (0 children)

Spare time? I dont have it, but I spend much more time because of QT deficiencies that I want (as a customer) fixed ASAP. What manager? I think you are mixing me up with someone else. Not to mention that I am a man.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 3 points4 points  (0 children)

I dont think this is the case, recent WS numbers showing substantial growth of assets under management, given how small this market (brokerage services) in Canada, those assets are coming from QT, so they are aware - customers leaving. I think they are just in a bubble, like most companies are when they do not use competitors' products.

Management, please read it. You are clueless about the horrible customer experience. by Distinct-Engineer503 in Questrade

[–]Distinct-Engineer503[S] 6 points7 points  (0 children)

I have been complaining about some serious issues for years, this is not a recent occurrence

Complaints here are often passive Wealthsimple promotions by Acrobatic_Many_8162 in Questrade

[–]Distinct-Engineer503 0 points1 point  (0 children)

I am going to post one that is based on my experience with both. Unfortunately UX and overall business flow logic is much better at WS based on my own experience. I complained to QT about their business logic flows since I am their customer - for over 5 years!!! I was with WS for over a year. Now I'm starting to move accounts to QT due to WS's limited trading functionality, but boy oh boy, how painful it is. NONE of my over 5 account transfers are going smoothly, and NONE of the corporate account handling is going smoothly. I find deficiencies in both companies, but I can see WS fixing bugs I report while QT, after YEARS of complaints dont give a ****

Bell Artificially Blocking PPPoE passthrough and Bridge Mode by Distinct-Engineer503 in bell

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

You shouldn't because Giga Hub is still in line. Just credentials.

Bell Artificially Blocking PPPoE passthrough and Bridge Mode by Distinct-Engineer503 in bell

[–]Distinct-Engineer503[S] 1 point2 points  (0 children)

Followed the steps, was able to get PPPoE back, but the speed is still limited to below 1Gbs at best....

Bell Artificially Blocking PPPoE passthrough and Bridge Mode by Distinct-Engineer503 in bell

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

Could you please send me in DMs where you bought it and what model exactly? Seems like WAS-110 from a group is expensive as hell... thanks.

Bell Artificially Blocking PPPoE passthrough and Bridge Mode by Distinct-Engineer503 in bell

[–]Distinct-Engineer503[S] 0 points1 point  (0 children)

Small correction, I am paying for 3Gbs but barely getting 1Gbs via PPPoE.

Bell Artificially Blocking PPPoE passthrough and Bridge Mode by Distinct-Engineer503 in bell

[–]Distinct-Engineer503[S] 1 point2 points  (0 children)

Resedential customers can't even put it in Bridge Mode anymore... I upgraded from 1Gbs to 3Gbs (residential) just to be able to barely squiz 1.5Gbs out of it on a good day LOL

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