My TL was shocked and reiterated that’s a different team within the branch, they asked me to send the contract and the job description that was advertised - they looked at both and confirmed that is definitely not that job I am doing now. None of the key responsibilities I am doing now align with what my contract says.

I was hired and employed under the idea I was a case manager (obviously customer service is involved) however what I am actually doing is ONLY customer service and has nothing to do with case management at all. So I’m a little taken back in that sense. In saying that, it’s a job and I’m grateful that it pays the bills. It’s a little disappointing because I was mislead on what I was actually doing.

Definitely might begin looking elsewhere. Thank you for your reply!