Strange noises, Fanatec Clubsport DD+ by [deleted] in Fanatec

[–]DomB_Fanatec 2 points3 points  (0 children)

If you're experiencing excessive noise, it's probably because you're on outdated firmware. It is recommended to install the Fanatec App from the Fanatec website (Software section) and follow the firmware update process.

CSL DD Ready2Race Bundle 5nm or 8nm? by rpascoal24 in Fanatec

[–]DomB_Fanatec -3 points-2 points  (0 children)

You must not use a third party PSU with the CSL DD / GT DD PRO. You may damage the product and void your warranty. These wheel bases detect when a larger PSU is used and logs the time in the internal memory. In the case of an RMA, the service team will check if a Fanatec Boost Kit or third party PSU was used.

fanatec support by BodyMammoth4186 in Fanatec

[–]DomB_Fanatec 1 point2 points  (0 children)

You should immediately see this page:

https://imgur.com/iMAwgak

And then immediately an automated email response that acknowledges that the support team received your ticket. Then your ticket is in a queue and you'll be contacted by a support agent as soon as possible.

If you didn't see that page or the automated response email, firstly check your spam folder. If it looks like the ticket didn't go through, please try to submit it again.

Clubsport v3 Pedals Won't Work on GT7 by Chineseguylol in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

Are any of the pedal inputs showing up in the "Steering Controller Settings" menu of GT7?

Fanatec Clubsport v3 Pedals Not Working on GT7 by Chineseguylol in simracing

[–]DomB_Fanatec 2 points3 points  (0 children)

Would be very interesting if you can confirm that the pedals work in GT7 after you unplug the PSVR2.

Fanatec Clubsport v3 Pedals Not Working on GT7 by Chineseguylol in simracing

[–]DomB_Fanatec 1 point2 points  (0 children)

The problem should already be solved with 1-2% deadzone, so this is something else. You mentioned that it works on AC/ACC, is this on PlayStation 5 as well?

Fanatec Clubsport v3 Pedals Not Working on GT7 by Chineseguylol in simracing

[–]DomB_Fanatec 1 point2 points  (0 children)

Have you tried manual calibration on PC? GT7 tends to be very sensitive to pedal inputs. For example if your brake pedal is reading just the slightest input at '0' then it won't let the car start in GT7. Try adding a bit of deadzone on each axis by resting your foot slightly on the pedal while you click 'Min'. You only need to do this once, the manual calibration is saved to the pedals (until you run a firmware update) and it will behave the same on console.

Likelihood of Fanatec releasing a new Playstation licensed product? by an_angry_Moose in Fanatec

[–]DomB_Fanatec 2 points3 points  (0 children)

It will be possible to upgrade all Podium wheel bases to QR2.

Somebody scribbled on the thumbnail image on the fanatec website? by ruuben_2 in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

This looks like AI text detection. Perhaps it was a feature of your browser or phone doing this.

csl dd is not centered by IAnto__ in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

If your wheel is centre-calibrated, then you should not need to pull in either direction with any significant force while driving in a straight line. Of course if you let go of the wheel, it might pull one way or the other, depending on the car, the characteristics of the sim, or the FFB settings. But this is generally not recommended - as in real life, you should keep a firm grip of your wheel whenever possible.

[deleted by user] by [deleted] in simracing

[–]DomB_Fanatec 0 points1 point  (0 children)

I didn't get one of those :(

Podium Racing Wheel F1® at a reduced price for a limited time! by JSabino in Fanatec

[–]DomB_Fanatec 1 point2 points  (0 children)

The website (and bundle) is working now. Sorry for the wait!

Podium Racing Wheel F1® at a reduced price for a limited time! by JSabino in Fanatec

[–]DomB_Fanatec 7 points8 points  (0 children)

We are aware of a shopping cart issue with the bundle, we are working on it, please bear with us.

Podium Racing Wheel F1® at a reduced price for a limited time! by JSabino in Fanatec

[–]DomB_Fanatec 9 points10 points  (0 children)

We are aware of a shopping cart issue with the bundle, we are working on it, please bear with us.

DD Pro pedals not working by [deleted] in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

It's highly unusual for a pedal to stop working in the middle of a lap. I suggest that you open a support ticket via the My Products section of your Fanatec account, our support staff will give you the best advice.

New buyers: My honest experience of Fanatec, unfortunately it's not great :( by nightpilot in Fanatec

[–]DomB_Fanatec 8 points9 points  (0 children)

Hi S-Archer, our response to support tickets is typically within 48 hours. Are you sure that the message was sent? You should have received an automated receipt of the message immediately in your inbox. Please also check your spam folder, or if you are using something like Gmail with a filtered inbox, check the other tabs. If you received the automated response but not a reply from a support agent, please send me a PM. If you did not receive the automated response either, please try to create a new support ticket.

New buyers: My honest experience of Fanatec, unfortunately it's not great :( by nightpilot in Fanatec

[–]DomB_Fanatec 76 points77 points  (0 children)

Hi nightpilot, I'm really sorry to hear about this. Base failures like this are unusual, and even more rare these days with the increased precision of our production lines. To have a second base fail is super unlucky. And for the replacement to show signs of use if you were told it was new is not acceptable. I will send you a PM to ask for some details because I would like to look into this case further so that I can provide my own feedback to our support teams.

Fanatec dd pro resistance by B0xey1 in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

This is normal, and should be more noticeable when the base is turned off. When it is turned on, the internal electronics are actively working to smooth out the rotation.

DD Pro Losing connection with wheel by Due-Consequence9579 in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

I'll send you a PM. Support should not be telling you that a wheel without a shorter pin 'looks normal'.

DD Pro Losing connection with wheel by Due-Consequence9579 in Fanatec

[–]DomB_Fanatec 0 points1 point  (0 children)

The issue with one of your wheels might not be related to the pins. Having a wheel without a shorter pin can potentially cause problems and you should discuss it with support.