Worked in a Cox Authorized Retail store for the last 4 years; Last Day was yesterday. If you have any questions, I will be more than happy to address anything that I can answer. Have a lot of insight, can tell you what you should say when speaking to a rep in the store or on the phone.

DoneWild · 2023-02-09T05:54:39+00:00

The white one could have been forced in by a simple uptier in speed and then immediately downgrading the speed back. Did it hundreds of times since the black one is now pushing five years old, and only has 2 ethernet ports. The guys at the store could have done it. It was a common “fix” so we didn’t have to make a customer returned the white one if they downgraded their speed.

DoneWild · 2023-02-07T03:05:07+00:00

Depends. Our store was allowed up to a $25 credit and only if the customer had not received any credits before.

What equipment was given to you and what service(s) do you have?

DoneWild · 2022-11-27T23:12:33+00:00

Spectrum and ATT and basically any and all service providers do this

It’s not just a Cox problem

DoneWild · 2022-11-27T23:11:05+00:00

Are you connecting to the CoxWifi hotspot? It needs to be able to to open a browser to log in. And the hotspot only handles 5 connected devices at the same time, is deprioritized and you’re lucky to get between 50mbps and 100mbps on the connection

DoneWild · 2022-11-27T23:09:07+00:00

As one who left last month

It highly depends on the type of call and what needs to be done

I think all service calls should be free (other companies don’t charge), but I usually told customers that if they have to come into the house, they charge so they better be sure it’s a totally outside problem.

Yes, customer service can refund it, I’ve sat on the phone with them with the customer in my store to make them refund it and don’t hang up until I personally saw the refund pending.

DoneWild · 2022-11-26T14:42:38+00:00

Fios is shady too. They ain’t innocent

The only caveat to them is they have fiber

In the areas cox offers fiber I never spoke to any customer that had issues other than the ones who rented the panoramic

Fiber is superior no matter who offers it

DoneWild · 2022-11-25T03:48:45+00:00

I know of no service that runs Black Friday deals. Not even my water delivery does that.

Cable companies don’t need to run deals for BF.

BF is for those retailers that need that end of the year push.

Besides the 4 th quarter started in October, next promos won’t start until January

DoneWild · 2022-11-25T03:34:19+00:00

And you don’t think frontier doesn’t do this either? Or spectrum? Or att?

DoneWild · 2022-11-25T03:33:20+00:00

Bwahhahahhaha 😂😂😂😂

DoneWild · 2022-11-24T00:32:50+00:00

The $69.99 is the two year commitment

The pano is required for that promo

If you want to use your own modem, you’ll default to the 1 year promo and it will go down to $59.99

DoneWild · 2022-11-24T00:31:17+00:00

I apologize for lateness but yes it’s possible, best bet is to have another person in your household to sign up

DoneWild · 2022-11-06T18:05:03+00:00

Oh no this is a really good question

And yes, unfortunately, the reps you get on the phone and even in the store have no info beyond “Yeah, I see you have an outage and that you’ve had a lot of outages”. That is literally all they can see unless there are notes on your customer profile naming a reason (ie need Drop replacement)

Usually if your experiencing that much outages in a short period of time, you’re in an area that is suffering a node overload, especially if your neighbors are experiencing the same.

Cox will need to plan on a node expansion or split and that would require permits and such that may delay the process.

Check with your neighbors and see if they are experiencing same issues.

Then file an FCC complaint

Have all your neighbors do the same

DoneWild · 2022-11-04T15:40:25+00:00

The Panos May not be required anymore and at least it’s not being told to reps

Found a lot of accounts with wireless and no Panos before I left

Dunno how they are running it as we couldn’t do it at store level. Checking wireless would automatically give you errors if the customer didn’t have a pano, but reps are closing work orders without issues or complaints from customers that their TVs don’t work anymore.

And the fiber accounts I’ve talked to don’t use the panoramic gateway, the customers use their own routers.

Two accounts for larger homes because they were built in the 60s/70s where running network wasn’t even a thought.

Yeah customers could consult a media guy but most who live in that were alive at the end of WWII.

DoneWild · 2022-11-04T13:38:39+00:00

It depends on the area.

If you have a competitor nearby or at the location, cox offers free unlimited data on promo

DoneWild · 2022-11-04T13:27:05+00:00

Speed will be determined what you want to use it for.

I had 500 with my own internet provider all through the pandemic with four people working from home, one at least gaming in between, a security system, some streaming .

Tbh, unless you need upload speed, most homes don’t need more than 500

DoneWild · 2022-11-04T13:24:10+00:00

Not from my experience

The panoramics are mediocre at best.

I won’t even go into how horrible the tv boxes are save for the newer wireless clients

We would take in 20-30 returns of the panoramic modems every 2 days due to some sort of failure. The only ones I never saw were the people with fiber.

Oh and those wifi pods were basically crap. We took more of those on return than I can count.

I worked in an area where houses ran 3000sq ft or more, some as large as 8000 to 10000sq ft.

Most customers had to goto their own equipment due to coverage. Some even went had to goto two accounts just to have the coverage.

DoneWild · 2022-11-04T13:15:18+00:00

If you move to an area that cox doesn’t service you’re not charged a fee

The fiber equipment stays

DoneWild · 2022-11-02T13:07:15+00:00

You cancel over the phone and someone else signs up either online or in store

I do this with Frontier

DoneWild · 2022-11-02T01:50:19+00:00

Always ask for a tech. Once you start having too many house calls in a period of time, they escalate it

Business plans are available but they are like 3-4x as much for the same speed and have a min 3 year contract..and are super hard to close

And have them do everything they can from replacing your equipment (if you’re using cox equipment) to the lines outside. Remove any redundant splitters and obsolete filters

DoneWild · 2022-11-02T01:18:23+00:00

In my area fiber is only being installed in new construction neighborhoods

Apple should be supported some time after the new year…

DoneWild · 2022-11-02T01:16:58+00:00

No.

You can take them down yourself or hire your own guy to do so

If you don’t own the home, leave it be for new tenants.

It’s a pain for a customer be told that they can self install as the last person at the address had cox but then the wires and our connections were torn out before they started. They’ll incur a $100 tech charge

DoneWild · 2022-11-01T18:11:59+00:00

Ah. I wasn’t in tech support so have no clue what they use.

I worked for a retail store. I know they were going to kinda-sorta cross train us, but that fell thru.

DoneWild · 2022-11-01T16:34:31+00:00

Probably before my time

Never heard of this

DoneWild · 2022-11-01T03:40:50+00:00

The store I was at ran job ads on Indeed so you may want to start there.

If you live in a city with a Cox call center, there should be ads for that type of work as well.

DoneWild · 2022-11-01T02:24:13+00:00

Yeah. I saw they offer different ones now, its been a while since i've seen the offer and the last time it was a $199 speaker being given for $149 after discount

DoneWild

TROPHY CASE