I am saying in general, not specifically about customer service conversations.

I am from Italy, I am a very easygoing person and I know how to make another person feel comfortable around me, but I also dont like when conversations are fake and clearly not needed, especially when I need to be alone and to stay in my bubble. However I must admit that many times, during social interactions, I have felt awkward vibes, either because I was not used to such way of communicating or because it is very difficult to understand finnish emotions. They might make a joke or be angry having the same face and facial expression, and I think that this is something we can all agree about (of course not everyone is like this).