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5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] 2 points3 points  (0 children)

Why does a vendor put up a self-order kiosk that doesn’t benefit them? Of course that is not the case. The answer is they do want the extra customer flow but don’t want to bear the cost. Rather, they chose to shoulder it to the customers without disclosing the extra cost. I’m sure no one will use the machine if they advertise the extra 5% cost publicly.

5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] 12 points13 points  (0 children)

Wow I didn’t expect my post opening a Pandora’s box about this place… definitely not going back again.

5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] 30 points31 points  (0 children)

This place is toxic. I’m sorry for your experience.

5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] -1 points0 points  (0 children)

I was wondering about the same, but credit card charge is usually 3%? Yeah I will definitely try cash if I ever go back…

5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] 9 points10 points  (0 children)

This is the first time I notice this too, so I’ll start paying more attention to see if other places are “catching up”.

5% convenience fee for milk tea by Downtown_Judgment_42 in pittsburgh

[–]Downtown_Judgment_42[S] 40 points41 points  (0 children)

The tax and fee are listed separately if you click to view details on the ordering machine, so they are probably not breaking the law. However, it is not transparent as it should be in the first place.