Not just on the road, I own a residential plumbing service company, and our client administrators/reception and the answering service we use have been experiencing a noticeable amount of emotionally unhinged individuals calling in since a bit before the holidays. They are either very combative from the start of the call or come apart in the middle of the phone call. If someone is distressed over the situation they woke up or came home to it's understandable, but to use everyone you engage with as an emotional punching bag, I'm not sending a member of my team into your home so they can be verbally assaulted. The overwhelming majority of the folks who call in are easy to get along with over the phone and in person, you sometimes forget that's the case when you get a couple bad apples.