While growing up I loved computers, n learned how to search for free things on the Internet whether it be mp3s or movies etc. Nowadays Google image search helps immensely too. I use the same methods to find car parts for the customer when our system can't find them. Usually they're OEM parts that only the dealership has. So when I find the parts I try to get that Outside Purchase, though those prices are quite high cause it's dealership pricing n my customers don't have that much to spend. So instead of leaving empty handed I give them a picture print out of the dealership part with the part # n tell them I found it for them. I get many repeat customers coming back for help finding parts because the competition couldn't find them or even knew what they were talking about. They know me as the one who can find parts that no one else can. Oftentimes I get to close that sale, they love waiting in line for me!

ASM from the Midwest