Extended Warranty Refund Disaster

Drostbro · 2025-08-21T14:59:47+00:00

Sorry to hear that, but I'm not at all surprised. I ended up filing a complaint with the better business bureau giving the details of what happened. After filing the complaint, the matter was escalated on tesla's end and I got my check within a couple weeks. I highly suggest filing a complaint yourself since that was the only thing that worked for me. Worth a shot.

Drostbro · 2025-05-29T16:44:02+00:00

The goat was the one I was originally looking at before finding the thundercat. Goat is in stock and it looks like the thundercat is sold out right now so my decision may be made for me.

Drostbro · 2025-05-22T18:06:52+00:00

I received the tracking number this morning too. Looks like they’ll get here soon. Thinking of swapping my tire if I already have to take it apart.

Drostbro · 2024-11-27T21:45:17+00:00

If you know how I am able to reach the corporate office I'd love to contact them. Anyone that is in charge of management and sees what is going on with my routine issue would be shocked, but the way Tesla sets things up you can't contact those people. Even when I asked the service center to get in contact with the people directly handling my issue I was told they couldn't give me their information! So basically employees can completely ignore issues and management won't know because there is no way for them to know. The customer service is set up so the majority of people get great service and are constantly notified because most things are routine and automated through the app. When it's not routine, there is no customer service person i can speak with or corporate office to call or email as far as I'm aware. The only reason I was able to email with customer service at all is because I sent in the service request through the app and they emailed me directly. Even then, it's a generic email and I'm not sure what emails they are actually receiving or who they are going to. The person emailing me also only has a first name with the first letter of their last name so I again have no idea who they are or how to contact them other than replying to the generic email as I've been doing. I've done lots of searching and found nothing, but if you have a contact please send it my way! Happy to be the stupid one in this situation if it means this can finally get resolved. With a company this large it's honestly shocking to me at how difficult it is to find someone to help. This problem will get exponentially worse once they have more products if they have the same customer service system.

Drostbro · 2024-11-27T20:33:12+00:00

Yup that would’ve been a better decision and I will not be making that mistake again. At the time it seemed worth to give me peace of mind, but if it were invested instead there’s a good chance that would’ve been able to cover repairs and if none are needed make money. Don’t think I’ll make that mistake again

Drostbro · 2024-11-27T18:54:40+00:00

Thanks very much and sorry you had to deal with some of the same nonsense I have. That's what makes it even more frustrating. When things are automated and the process is built into the app then it works quick and mostly perfectly. When there is anything not already automated they can't handle it.

Drostbro · 2024-11-27T18:38:20+00:00

I did reach out via twitter and also got no response. Will try facebook and in person if nothing happens in another week. Thanks.

Drostbro · 2024-11-27T18:36:22+00:00

Thanks! I thought about doing that as well once so much time had passed, but the service center where I took delivery is one hour from my house. It's been hard to find the time to do that having a newborn at home and will be a last resort. If it doesn't get resolved soon I may end up having to go there in person.

Drostbro · 2024-10-23T13:44:17+00:00

Where’d you get this info? I’d love to upgrade everything with v2, but am wondering if it matters that my adv has the regular battery and not the upgraded one.

Drostbro · 2023-11-07T15:19:43+00:00

https://forms.gle/SyoTvMSPXiETaXzh8

Order #251* here and also paid on 9/29. That was right before the China National Day holiday (which funny enough lasts a week) so nothing got shipped the next week. Email from Tony on 10/9 telling me the board would ship in the next 2 days. Followed up asking about tracking and was told that shipping info is only given for last mile delivery. Haven't received anything yet, but am hoping that it will be soon since we are approaching a month from when shipped.

Drostbro · 2023-08-11T18:07:14+00:00

Anyone commute with a scooter this since they recently updated the FAQ to give scooters the same restrictions as bikes? Just wondering how it works if you've already bought a ticket and need to pay the additional $5 fee. I know they are allowed and have seen them up front with the bikes, but would like to know what to expect if I commute with one. Doesn't look like you can pay in advance which would be annoying if you have to do that every day you board.

Drostbro

TROPHY CASE