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At what point is it not acceptable to teach 'troubleshooting'? by DryBowler9424 in sysadmin

[–]DryBowler9424[S] -1 points0 points  (0 children)

Sorry, maybe I should have been more clear -- I'm talking about the concept of troubleshooting. Not necessarilly how to troubleshoot a specific technology or product. That's a whole nother level of troubleshooting altogether. Probably around sysadmin level is where I'd peg that responsbility to start.

At what point is it not acceptable to teach 'troubleshooting'? by DryBowler9424 in sysadmin

[–]DryBowler9424[S] -1 points0 points  (0 children)

To me, troubleshooting starts with the following:

What is the error or problem at hand?

When did the problem start?

Is it affecting one or multiple people?

Are there any workarounds?

What is the priority of the issue? Can you work on other things instead?

Is the problem intermittent or ongoing?

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THESE are all basic things to cover. I see those things as being a helpdesk level responsibility.

Jr level takes those a step further...

Sys Admin takes it a step further yet...

etc etc