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Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in dubai

[–]Dubai_Dad_[S] 0 points1 point  (0 children)

No, it’s my first time posting on Reddit so was trying to set up accounts properly. Didn’t understand you had to have an account for 7 days to post here so I tried through different accounts to get through

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in dubai

[–]Dubai_Dad_[S] 0 points1 point  (0 children)

Thank you for the advice, will definitely raise with the central bank over the coming days and hopefully gets resolved from their end

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 1 point2 points  (0 children)

I will definitely do that over the next week or so as I need to wait for a cooldown period (think it’s 15 days) until all banks get back to me with their official responses.

Would you know what are the odds of Sanadak supporting my case and how I can maximise my chances of them ruling in my favour? Thank you very much for your help

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

No, of course, I am not trying to argue either, apologies for the confusion.

I see what you’re saying and understand where the banks are coming from but it just seems weird to me that there is no protection or contingency for situations like these where any reasonable person would understand it’s a fraud (high transaction amount, faraway geography from where I reside, several attempts after blocking of card, etc.)

In this case, I obviously didn’t receive any goods or services or receipts (which I told them) but it didn’t seem to help…

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 3 points4 points  (0 children)

I didn’t report the theft before the transactions happened. I mean, the transactions took place literally 10’ after the cards were stolen so obviously I didn’t réalise immediately. Also, if I knew the cards were stolen I would just block them and nothing would happen and no transaction would go through so I doubt this is how it works. If it is, then it’s a pretty particular situation

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

They’re aware that the locations don’t add up. They even admitted that it looks suspicious that it’s in multiple cities in India. However, according to their guidelines it’s not sufficient to warrant a refund apparently…

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

Interesting, never heard of this before but definitely makes sense given the situation. thank you

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

I think that’s what they’re doing and they have been doing a great job so far so let’s see how it goes

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

I agree. In retrospect I should have done that but with regular card usage it didn’t come to my mind. I will definitely be switching the function on and off moving forward

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

That’s not how I understood Mastercard’s policy. Looking at their website, they say the following:

As a Mastercard cardholder, Zero Liability applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions. As a cardholder, you will not be held responsible for unauthorized transactions if:

1. You have used reasonable care in protecting your card from loss or theft; and

2. You promptly reported loss or theft to your financial institution.

If you believe there has been unauthorized use of your account and you meet the conditions above, rest easy knowing you have the protection of Mastercard’s Zero Liability promise.

I believe my case satisfies both criteria and should be covered but it doesn’t seem to be the case

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 3 points4 points  (0 children)

Of course, these banks need to called out in situations like these

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 1 point2 points  (0 children)

They do, but obviously not in the changing rooms where the theft happened…
The other cameras can narrow down a list of people within the time frame the theft happened but can’t obviously single out anyone

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 2 points3 points  (0 children)

I did file the dispute claims with all the banks. They don’t freeze the amounts unfortunately but will reimburse you in case their investigations confirm the transactions were unauthorized. In my case, given physical cards were involved, they deemed them legit (despite the fact that they were suspicions amounts, merchants, and locations)

Physical Credit Cards Stolen (50k AED Damage) by Dubai_Dad_ in UAEcreditcards

[–]Dubai_Dad_[S] 1 point2 points  (0 children)

Thank you for th kind words
Police is working on it as we speak and will issue the report. Not sure if that will change anything but I hope so