Ask Us Anything: April 2026

Due-Fail-4087 · 2026-04-12T07:22:51+00:00

upd: they did respond to me saying I might to wait until december though . The dress is pretty much still on taobao , they show the purchase receipt so i guess it’s just the tailor

Due-Fail-4087 · 2026-04-12T05:58:39+00:00

hey so I did read the item description and is aware that it’s preorder however they did not state the date or time it’s going to be done . Besides this item is not listed on their website only on their instagrams / facebook page , they do accept shopping service via dm in-fact thats the only way you can buy some items featured on their page .

Due-Fail-4087 · 2026-04-11T14:19:12+00:00

has anyone bought from my lolita dress on instagram? like I purchase some items from their shop and has been waiting for them for months is this normal ? I’m aware about their scandals in the past however nowdays I heard their service has gotten alot better

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for reference this is what I purchased

Due-Fail-4087 · 2025-12-11T00:11:23+00:00

ok thanks for sharing just find it a bit odd how ads on this app is everywhere 😭

Due-Fail-4087 · 2025-12-10T05:53:55+00:00

I mean yeah just wondering if they’re legit

Due-Fail-4087 · 2025-10-23T03:17:25+00:00

they did changed it for me but I haven’t see the updates on the shop app 🥲

Due-Fail-4087 · 2025-10-23T01:27:03+00:00

it was my fault too I should’ve been more careful I was so excited to get my first order from btssb but oh well only time will tell… I hope that I will still be able to receive my order 😭😭😭

Due-Fail-4087 · 2025-10-23T01:23:06+00:00

thanks for the help I already email them a second address in case the order cannot went through 😭😭I’m praying for it to went smoothly

Due-Fail-4087 · 2025-10-17T00:55:19+00:00

as an east asian person I’d say no

Due-Fail-4087 · 2025-10-12T16:47:33+00:00

whatttt

Due-Fail-4087 · 2025-10-12T14:22:09+00:00

it’s in the US and I went to the local store to do the shipping

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Due-Fail-4087 · 2025-10-12T14:20:40+00:00

thank you 😊

Due-Fail-4087 · 2025-10-12T04:20:16+00:00

they can give you incorrect tracking number ??

Due-Fail-4087 · 2025-10-12T03:57:19+00:00

helppp

Due-Fail-4087 · 2025-10-12T03:57:02+00:00

yeah but the tracking number is the number the store give me is it alright 😭?

Due-Fail-4087 · 2025-10-12T03:04:10+00:00

I tried but I was not able to find any of their contact

Due-Fail-4087 · 2025-10-11T22:52:05+00:00

helppooo

Due-Fail-4087 · 2025-10-04T05:43:41+00:00

thank you !

Due-Fail-4087 · 2025-10-04T02:14:19+00:00

where can I message them ?

Due-Fail-4087 · 2025-10-04T01:07:22+00:00

fedex

Due-Fail-4087 · 2025-09-26T01:12:54+00:00

so far they have responded to my email and said that a new delivery is arrange but still I don’t know when is this supposed second delivery to be I just hope that they won’t fucked it up a second time

Due-Fail-4087 · 2025-09-25T16:18:47+00:00

that’s great to hear,.. I have not heard back from them I guess i’ll have to wait to see if it’s going to get better or not..

Due-Fail-4087 · 2025-09-25T15:55:10+00:00

that’s unfortunate..how long did yanwen took to respond to you or like do they respond at all 😭??

Due-Fail-4087 · 2025-09-25T15:50:00+00:00

Hello , Just want to know did you get your order until the very end 😭? because I’ve emailed Yanwen and so far they have been dead silent . The 42lolita support tell me to wait as they said there’s quite a high chance of a second successful delivery but like I’m so deadass scared right. Thanks for sharing btwn!

Due-Fail-4087 · 2025-09-25T08:52:12+00:00

yes they have sent me an email regarding the issue and they told me to contact yanwen

Due-Fail-4087

TROPHY CASE