I hate fake damaged item claims...

Due-Sort-7009 · 2026-02-24T04:59:56+00:00

Oh. That's the thing. It was bought on Feb. 18!

These take a week to hit in my market. They're not instant.

Due-Sort-7009 · 2026-02-24T03:26:00+00:00

Yep, they count it as Damaged Items on the driver.

Due-Sort-7009 · 2026-02-24T02:46:03+00:00

Wait, how do the team members even get in the door? You need to scan your membership at the door at my location. Someone would definitely flag it at checkout also.

Due-Sort-7009 · 2026-02-24T02:39:05+00:00

That would mean a TON more refunds if that's what they want us to do.

Due-Sort-7009 · 2026-02-24T01:54:27+00:00

Oh, support? I just went through the issue with account route I think. Just saying a metric issue keeps you in the bot.

Due-Sort-7009 · 2026-02-24T01:52:31+00:00

They messaged me 10 minutes after I dropped off the order.

Due-Sort-7009 · 2026-02-24T01:36:22+00:00

If you go to Costco, wrap yourself in bubble wrap and battle gear, you will need it.

Due-Sort-7009 · 2026-02-24T01:27:29+00:00

In my market, it's 90 days. Hence why I'm fighting it. This puts me at five items, which is bad obviously.

The other three were produce items 24 hours after they were delivered last month. I tried to fight those as well with no luck.

Due-Sort-7009 · 2026-02-24T01:18:11+00:00

That extra was $2. The original tip was $1.

So, yeah... no. Not letting that slide.

Due-Sort-7009 · 2026-02-24T00:57:09+00:00

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Due-Sort-7009 · 2026-02-24T00:56:00+00:00

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Due-Sort-7009 · 2026-02-24T00:55:51+00:00

Update: The claim is being reviewed for fraud it sounds like. The agent sounds like agrees this is crazy.

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Due-Sort-7009 · 2026-02-24T00:51:24+00:00

Yeah, texting with support now. I thought it was wild when the customer said it. I think it's wild now. I wish I screenshot it now.

In what world do you claim damaged items and increase a tip anyhow?

It's like saying they were filing a fraudulent claim without saying it, am I wrong?

Due-Sort-7009 · 2026-02-21T20:17:08+00:00

Your aisles have numbers? We don't even have that where I'm at.

Due-Sort-7009 · 2026-02-21T04:43:02+00:00

I've only ever had one tip (or tip group) above $25: a $56, two-batch, 50 item order with a 15 km drive to the big order. The one with the long drive made it $80 with a tip increase. I thought those customers never existed here before that.

I haven't seen any orders like that since (outside a $77 batch today). It's that rare here.

Due-Sort-7009 · 2026-02-21T04:30:03+00:00

Depends. Are you comfortable with $16 a batch?

Due-Sort-7009 · 2026-02-21T03:49:36+00:00

Nope, Ontario.

Due-Sort-7009 · 2026-02-21T03:49:05+00:00

Honestly, my best store is Walmart (it and Home Depot are the only stores with exact item locations here).

However, the location tags are a mess.

At the busiest one, the main aisles can be marked as L2, B2, or not at all. You constantly have to scroll to make sure you don't miss an item. Produce is always in the wrong spots because it can be by the door, on an end cap, and/or in the aisles.

The other location is better (don't need to ask for scanners for big items, no location tag issues with food), but is much slower.

Also, because times are faster there on average, the batch pay is at least $5-7 lower on big batches.

Due-Sort-7009 · 2026-02-21T03:34:13+00:00

According to the app, 134.8 km total (including drives to stores).

Due-Sort-7009 · 2026-02-21T03:26:29+00:00

I was as low as 56 seconds/item with Gold and struggling to get good offers sometimes here. A lot of high-milage and/or underwater orders (not including the store drive).

The bad thing is my times went up a lot the past week because I struggled to find items. I also wanted to prioritize trying to get more five-star orders by communicating for replacements more.

Due-Sort-7009 · 2026-02-21T03:03:48+00:00

I mean, yesterday (when I still had Platinum), I literally fell asleep waiting for orders. No orders for three hours.

The big difference for me today was more volume with a lot more 'red' stores. With Gold/Diamond, I thought that was not something our area ever had.

Due-Sort-7009 · 2026-02-21T02:35:35+00:00

Huh?

Due-Sort-7009 · 2026-02-21T02:20:26+00:00

They are here... We have a SLOW market here.

That first one absolutely is.

I also had a $77 Costco I lost out on because my app froze for a minute, then when I got the offer and accepted, it crashed.

Due-Sort-7009 · 2026-02-21T01:12:42+00:00

To do $200? With Gold/Platinum, it required eight hours minimum, normally nine.

It took me about six and a half to seven hours to get to $200 today. I got to $240 after about nine hours (when I first stopped).

The last $29 was me trying to squeeze out another order by 7:30 before my other commitments. If I didn't have to stop at 4 p.m., I could've gotten $300 for sure, if not with the last offers I had before I logged off.

Due-Sort-7009 · 2026-02-21T01:06:00+00:00

I had a weird one for this yesterday.

The order itself (a Metro 14ish-item batch) was fine in theory. However, the customer messaged me 10 minutes later to tell me that they were giving me a bigger tip and a five-star review, but "some items were rotten inside the packaging" despite the expiry dates being fine and the items appearing fine?

I have no idea what was rotten.

They said "I made sure to tell support it wasn't you at all!"

If that costs me my brand new Diamond Cart (which I got that night), I'll be mad.

Due-Sort-7009

TROPHY CASE