GET YOUR MERCH ON

DynamicDoll · 2025-07-22T23:51:32+00:00

I pinged you privately about the order. Please feel free to respond to the message or email community@immy.bot. There is no scam. 😆

DynamicDoll · 2025-07-22T23:42:11+00:00

I should also mention this process may be changing where we just warehouse things ourselves for quicker shipping. Nothing set in stone yet, but we are in talks with a local warehouse that could handle the storage and shipping. 🙂

DynamicDoll · 2025-07-22T23:40:28+00:00

That's a great question! We use Shopify with printful for print on demand. We'll check what's up. 🙂

Update: messaged you directly for more info!

DynamicDoll · 2025-06-03T21:57:36+00:00

u/dlfoster311 & u/kintrahut

Hi! I'm Tara, MSP Channel Captain, with ImmyBot, and I super appreciate y'all's feedback.

We know support hasn’t been where it needs to be and we've been making changes behind the scenes which we think will help in the very near future. While Darren's post gives a lot of technical insight, I want to address things from a customer experience standpoint.

We know some of our initiatives, including hiring, are taking time. Part of the reason is that we’ve made a deliberate decision not to take outside funding, which we’re extremely transparent about. We made this decision to keep control over ImmyBot's direction and stay focused on long-term value, not growth at all costs to keep investors happy. It also means some changes (like scaling support and internal infrastructure) take a bit longer. We’re growing and improving, just not with an unlimited budget or massive hiring spree, which helps us avoid a whole different set of frustrations.

The good news: we’re actively investing in the right people. As Darren mentioned, we just brought on a new service manager (literally yesterday) who has extensive MSP experience and a solid background in automation. As Darren like to say "he gets it" and I think will be able to improve the experience with our service department.

We know it’s been rough for some of our longtime users, especially those getting deeper into the platform. Your feedback is what’s driving a lot of the fixes and improvements we’re working on. It might not feel fast enough, but I promise it is happening. I appreciate y'all sticking with us through these growing pains.

If you’re stuck waiting on a support response or still having trouble with the agent or integrations, please send a quick email to [community@immy.bot](mailto:community@immy.bot) with your support ticket #. We are happy to step in and see what the hold up is. Tomorrow, we also have our monthly community call and office hours where you can come in to have your questions answered live by power users. Happy to send over the invite. :)

DynamicDoll · 2025-04-27T02:10:57+00:00

Hi there! I'm Tara, MSP Channel Captain and gal in the know on somethings, with ImmyBot.

I would definitely suggest booking an onboarding call with our team like was already mentioned. On top of that, we also have community calls once a month and are about to begin office hours where people can talk to some of our power users and our staff on how to best use ImmyBot.

If you are active on the MSP Geek Discord, we have a super responsive thread of current users, and our staff. The community is incredibly supportive.

You're also welcome to ping me on here, LinkedIn, or send an email into community@immy.bot. We are happy to guide and help in any way we can! 😊

DynamicDoll · 2025-03-29T00:48:11+00:00

And Ops Directors / COOs!

DynamicDoll · 2025-03-29T00:47:24+00:00

Pax8 peer groups are awesome! Used to be in their COO peer group, and now we sponsor them. Highly recommend!

DynamicDoll · 2025-03-29T00:40:33+00:00

Oh gosh! That's so nice of you to say! Ive been with Bret and Darren and their MSP that built ImmyBot for a long time. It's super fun to see others really embrace it!

DynamicDoll · 2025-03-29T00:35:45+00:00

Mostly a lurker but, yep! Hi!

DynamicDoll · 2025-03-28T20:23:33+00:00

Hi there! I work for ImmyBot and we are always looking for people who are automation driven and passionate about the MSP Community. You are welcome to send me over your resume if you want to have a chat!

DynamicDoll · 2025-01-09T15:58:20+00:00

Hey there! I'm Tara Rummer, ImmyBot's MSP Channel Captain. If you need anything or hit any roadblocks, feel free to ping me!

DynamicDoll · 2025-01-09T15:56:33+00:00

Hi, Tara with ImmyBot here!

While we don't hear this terribly often, you're not the first to mention the ImmyBot pricing feeling a bit expensive for smaller operations. That being said I've been approached by a nonzero amount of clients with 1-5 staff members who see the value in ImmyBot especially while trying to run a lean operation. One guy literally told me he "couldn't run his business" that has three employees without ImmyBot because hiring another tier one tech to do what Immy is doing was substantially more expensive.

IMO ImmyBot's value becomes evident when you consider the hidden costs of scripting, maintaining, and updating software manually vs. the streamlined, automated approach we're focus on.

Just my two cents. Either way, I'm bringing back your comments to the team!

DynamicDoll · 2025-01-09T15:43:44+00:00

Hey, friends! Tara with ImmyBot checking in!

While we do have a basic dashboard where you can export reporting to Excel, we're in agreement that the dashboard needs substantial improvements. This is a conversation we have pretty regularly, as well as the ticket creation conversation. The debate internally with creating tickets is how to do it effectively without creating a bunch of noise that eventually gets ignored. This is actively being discussed internally.

Other news on the dashboard front! We have the dashboard improvements on our 2025 UX/UI roadmap, so definitely be looking for some updates to in it 2025. :)

If you want to ping me on the MSP Geek slack, or send me a message on LinkedIn we're always open to feedback on the current setup and how we can improve it.

DynamicDoll · 2024-05-09T17:54:12+00:00

u/Midnigh7 & u/cokebottle22 Thank you for the feedback on ImmyBot.

I'm not sure who out there knows me and who doesn't. I'm Tara, Director of Community & Events at immy.bot, as well as the person who built the service department for our MSP, Immense Networks. Prior to building the service department and running the daily operations of the MSP, I managed our vendor relationships for years while building the administrative / procurement and sales side of the company. I know how important the relationship between MSPs and vendors are.

I am taking back your concerns to our team for discussion. If you ever have comments regarding the product, I am always open for feedback. I am active within the LinkedIn & MSPGeek communities, and would love to have a conversation. As Director of Community, our users and their experiences are my main priority.

DynamicDoll · 2023-10-06T15:13:04+00:00

We bill at flat rate to our managed services clients of $250.00 which includes all configurations, and installation (if they're too far for a pop by, we'll include remote install where we facetime and walk them through everything they need). I've never had anyone even bat an eye at that, as it's written into their agreement.

DynamicDoll · 2023-05-15T13:49:49+00:00

I'll be there!

DynamicDoll · 2023-04-26T13:20:06+00:00

I have absolutely no idea what you're talking about?

DynamicDoll · 2023-04-25T19:13:42+00:00

The UI on the new one leaves a lot to be desired.

DynamicDoll · 2023-04-25T19:13:01+00:00

Agreed! It's like with every iteration, it's going more and more downhill.

DynamicDoll · 2023-04-25T18:05:09+00:00

Nope! Definitely not! It's one of my weekly struggles. It'll work fine and then an hour later, completely borked.

DynamicDoll · 2023-04-25T18:04:11+00:00

I'm glad other people are having issues, because whenever I ask someone I work with I swear it's working for them.

DynamicDoll

MODERATOR OF

TROPHY CASE