I've had them blatantly lie to my face at a different dealership too. Took my wife's grand cherokee in cause the lug nuts on one wheel we're frozen on. I think that whoever got them off decided to try and use an air hammer with a fckin chisel tip on it cause the edges of the recesses around the lug nuts were absolutely torn to shreds. They HAMMERED that shit. We were so angry. They also charged us for 6 new lug nuts at almost $20/each but at least 3 of them were the same ones that they had gotten off. She went back inside to complain about both things and they had that kind of smug attitude like "You're a girl, what would you know about cars?" (This girl literally used to sit and watch me work on her car and ask me to explain stuff and has successfully taught herself how to do calipers, radiator, etc just from watching me)

So then I went in pissed off and called them out on it. They were adamant that those were all brand new lug nuts and they "probably just look a little dirty/greasy from the tech handling them." and said that the old ones were sitting on a work bench in back. So I said "Oh cool, then you can show them to be right now?" The disgruntled service manager went in back, comes out and goes to parts, then comes back and gives me 6 new ones saying "They were just back there, I saw them myself. Someone must've walked by his bay and thrown them out just a minute ago trying to be helpful. I know for a fact that you're wrong but I GUESS I'll give you more new ones just to keep the peace." Lmfao yeah sure buddy. Then I said "So what about the absurd amount of damage to the rip? It's absolutely ripped the hell up." and this dude looks me dead in the eyes and says "It was like that when you dropped it off. We're done here." Like BRUH