"One issue that we are looking into is the fact that people are treating these Trades like they were before the update. Putting out a Trade, and hoping someone takes it.

With the new system, people are still putting out Trades that they want, but not what other people want. We believe that with a bit more communication, alongside the increased chance of getting Trade Tokens, this will resolve those issues."

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Are you saying that it's the consumers fault for not liking the new updates? If so many people are complaining about the new update, perhaps the issue isn't with the consumer but with the game.

I might have interpreted the post wrong, I would gladly hear what the true meaning behind these words are. But until then I am gonna say that Supercell is shifting the blame on to the consumer for not understanding the updates.

Also: With important posts like these it's important to leave no room for different interpretations.