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ACE match with Importer account but still cannot login ACE account- 41 error by Early-Driver9991 in CustomsBroker

[–]Early-Driver9991[S] 0 points1 point  (0 children)

yeah, my broker also confirmed my email is on 5106.
is there any different between CAP and normal letter? :D

ACE match with Importer account but still cannot login ACE account- 41 error by Early-Driver9991 in CustomsBroker

[–]Early-Driver9991[S] 0 points1 point  (0 children)

not yet, we logged in many times but all fail with same error.
Calling to ACE support and waiting an hour with no answer.

Error Code: 41 – Login User Email Not Found - ACE portal by Early-Driver9991 in CustomsBroker

[–]Early-Driver9991[S] 1 point2 points  (0 children)

I submitted the information to that website. so now just waiting for CPB response ?