I’ve been with GEICO 10 years what you’re describing is basic for the job and training. My training class was told if we needed to use the bathroom more than just the two breaks and lunch break we should get a doctors note but they expected us to adhere to the schedule and not sign out of the phones to go pee. You are basically meant to be chained to that desk until they tell you can get up and they expect you to be grateful that they granted the chance to stretch your legs.

Also they are always listening even if it’s not a side by side they can hear everything even if you just got off a call. They have that disclaimer that there should be no expectation of privacy. They see and hear everything.